Jusgo Supermarket — Attraction in Houston

If I could give zero stars, I would.

I’m extremely upset and disappointed with how my husband and I were treated at this store. While buying groceries, we picked up a piece of produce that was already broken, but we still decided to buy it. When we got to the cashier, she didn’t speak English and began accusing us of breaking the produce—completely false.

Things escalated when the security guard got involved. Instead of helping, he was incredibly rude and disrespectful, accusing us over and over again of damaging the item and trying not to pay for it—even though we clearly had it in our cart and intended to purchase it. My husband kept calmly explaining that we didn’t break it and we were already going to buy it.

Shockingly, the security guard then said that even if we didn’t break it, we should still bring the broken piece—and that we shouldn’t buy it without it. That doesn’t make any sense. In American grocery stores, that’s not a rule. In fact, if anything, you should get a discount if the item is already broken. What if the broken piece is lost or damaged? Are we not allowed to buy it anymore just because a part is missing? That logic is completely unreasonable.

Eventually, my husband had to ask to see the camera footage to prove we didn’t break anything. Only after that did the security guard finally stop harassing us. My husband paid for everything, and we left—but not without feeling disrespected and embarrassed.

This isn’t the first issue we’ve had here. I’m also tired of constantly finding expired food on the shelves. Between the poor customer service and the questionable food quality, I will never be returning. Save yourself the trouble and shop somewhere cleaner and...

Today I was went to Jusgo Supermarket to buy some food , there one of staff name Iris Chen she was stocking products and I was looking for Chinese fish sauce and I ask her said , excuse me could you please tell me where you guys located fish sauce, she was not using nice customer service way . Her tone was very bad and she didn't care about customer consultation at all. She didn't give you a clear indication of where the item was, so I asked again, at which time she told me in an impatient tone behind the cashier counter.and I was ask her for name and I wanna look for store manager and first I went to ask one of customer service worker , she told me she is owner of store you wanna complain there no one can respond only her ! After hearing this, I was very surprised. As a boss, how could there be such poor customer service, as an operator and she is also one of the shareholders. She may not know her bad mood and bad customer service attitude, which will directly affect other shareholders. Iris Chen You have a lot of competitors around you guys. Houston is not only your Jusgo supermarket. We as consumers have many choices. Your behavior defeated me. I will write these for you because of your unfriendly customer service behavior. Because you tell me you don’t care how I comments on you ! You lost my as a customer today, but I am convinced that your attitude will gradually lose more consumer groups who have an opinion on...

I love to shop for groceries here ,But It's really bad service .The managers should have looked at the cashiers more than .Let them to learn more how to service here America ,it's not Asia land .I am a single mom and had to take care by myself ,I just had a surgery procedure and still in the healing period ,I don't have large family members ,so I have to go myself shop groceries to take care for my child 's meals .I asked for the cashier to give me small packing bags for each item ,so that I can load them myself to my car ,Because I can't be allowed to heavy lifting it would cause my surgery going worst .But the cashier was so rude ,I had to repeat twice to explain to her ,she kept saying that can't ,while she putting 2 of Japanese Noodle style 2.75 lb - pack together in a big bag ,I can't lift it for 5.50 lbs to load ,she knew I was so bad my feeling at the point ,she did divide for separate bag but She flew the receipt down to the groceries I shopped ,She didn't give to me my hand ,Can't believe that happen , I came to buy ,I didn't get any things for free of charge from there at all .I hope the manager must fix her from the behaviors like this ,I would go to talk to manager right at the time.But it was too late for...