SEPHORA — Attraction in Houston

I went to this location just yesterday and at first I was just looking to buy my powder base but I end up buying a cleanser that was recommended by the sales rep. And I must say that I tried it and I love it. But my feedback is about the lady who was at the cashier.. when I first bought it I was thinking if I should buy it online because of the promotions and some nice things they give away with purchase of $35 or more. So I asked when I first pay if I should buy online because of those little presents. The lady was just like.. meh, I don't know. So I anyways bought it at the store. Later I decided to come back and make a return and buy it online because I checked the app and they have this good deals if you buy online. I was approaching to the cashier that was next to the one I bought my makeup. I explained her the situation and instead of being... meh, she actually help me telling me that if we asked for some samples (that was the promotion online) they can work it out and make a personalize summer sample set. SO FOR ALL OF YOU THAT DIDN'T KNOW LIKE ME, ASK FOR SAMPLES! I'm happy she went above and beyond giving me a great customer experience and treating me with a smile on her face and really happy to help. I don't remember her name exactly but her name starts with a (D) maybe Desire or Denise she was at the cashier in the afternoon around 8pm. And for those of you who don't care about customers, and advice for you... you shouldn't be working there or in the customer service field if you are not willing to go above and beyond and give an excellent customer experience. 5 stars to the cashier and the sales rep who help me, but because of the not so happy cashier I'm giving 3 stars...

Of all my years of being a rogue customer and visiting multiple locations over the U.S. This location is notably the least attentive or friendliest store. Today solidified the subpar experience I receive her after an interaction with self identified store manager Nikki. When presenting an exchange with a receipt, I advised the cashier (Nikki) an exception was being made with this particular exchange approved by a manager in store. She advised me she is the head manager and that there were only 2 others under her there and no one could authorize what I requested.I quickly identified the manager and she confirmed the approval. Nikki demeanor immediately became very passive aggressive, she never acknowledged that she was wrong in refuting my claim. She became very condescending in communication telling me if I needed to return again a discount wouldn't be applied. Which ultimately led to her saying she couldn't honor the exchange as expected because the system was requiring her to do things separately so she suggested a gift card. When questioning her behavior and tone she raised her voice and continued to speak to me in the overly friendly sarcastic tone. It was uncomfortable to be subjected to her prejudices and ego. I find her behavior in poor taste and nowhere near leadership standard. This resulted in my canceling the exchange and getting full refund. She refused to give me contact info for district/area manager. I had to call customer service to relay my experience. Nikki is not quality retail personnel and should find something more suiting for her ruggedness. County jail...

#ZeroStarAlert They deserve nothing. I scheduled a $60 make up session for a wedding in HTX, I’m not from there. I was across town and had no clue it was so far with traffic especially so I called to let them know I would be late. They lady on the phone said if I wanted I could come in and they would see what they could do. Well I speed across town, book it alllll the way across the mall (parked on opposite end) and when I got there they had sent the artist to lunch and take a girl an hour early so there was nothing they could do. Then the services lady says she would figure something out only to tell me that no one was available despite there still being 30 mins left of my time slot. Meanwhile there are a million employees just standing and staring into space. The lady I spoke to just put her head down and shook it because she knew she was wrong. Then they tried to claim I was a no call and no show despite me calling ahead and still showing up. WORST SERVICE EVER. I will never shop with Sephora again, I ended up going to Ulta and getting help despite spending over $100 on products I have no idea how to use. They really ruined my day and my event. Such a shame that in a store full of makeup they couldn’t even put on mascara and a lip🙄Shoot I’m already pretty and I don’t wear make up so idk why they couldn’t do anything especially when I still got charged a $20 fee. Shame...