The Preserve — Attraction in Houston

I don’t ever give reviews… but I had to give this one!! I’ve had a bad experience with customer service and general professionalism at this gym. The gym itself is pretty. I was looking for a spa feel to a gym from what I have experienced living abroad for many years. I joined this gym on the 28th of January 2022 on a monthly basis. During the first few weeks I went to a few yoga classes and used the facility once or twice. I received notifications and emails from the gym and instructors. After experiencing it, it did not have the spa feel as there is no sauna and the steam room which I used once is so small that it can only hold 3 people max. Besides that, which is fine and can be overlooked as I saw it as just a gym from that point.

Unfortunately I fell ill and had complications with my Type 1 diabetes. After a week of trying to go and realizing I had no strength, I phoned the gym and spoke to Lakeisha who I beckoned with to please put my membership on hold, stating that I could feel better tomorrow and come or in a few weeks which she did. I received absolutely no notification of the hold being up or the next billing cycle. At that point I had not seen the gym in over 2 weeks. I then saw a charge of $200+ out of my account in real time. I immediately called them, telling them no one sent a notification or an email and that I would like to cancel my account and request a refund. They told me to send an email, which I instantly did. I waited for a response, a week later and there still was no response so I called. I spoke to Tyler who said they don’t have my email- which I then sent him screenshots of my emails. After 3 weeks of lack of communication, a run around and utter nonsense they said in an email “I opted out for notifications in my contract” - I stated that that was a lie and I did not… showing proof of other emails and notifications for classes etc. that I did receive. They also said “ oh it’s a big gym we can’t email everyone” - which I responded your selling point is personalized and your classes don’t hold more than 20 people. On their IG they blatantly say “no contracts”. It’s the dishonesty, greed and overall lack of care for their clients that strikes me!!! Save your money, there are much better places with less pretentious, much nicer, honest people out there! That one star is for the designer who created a pretty...

This nature-inspired fitness club is a breath of fresh air compared to many gym experiences of the past. The Preserve has created an oasis of fitness with stunning architecture, quality amenities, and professional staff. It has a resort spa/fitness facility feel to it. They offer a variety of challenging small-group classes led by a fantastic collective of trainers. The class times are diverse and start on-time. The overall experience of the club is very intimate and many of the staff and members are on a first-name basis. The staff is very professional and do their best to keep everything in tip-top shape. It’s rarely crowded and they also have a tranquil outdoor space where you are welcome to take some equipment outside or just grab some tea or coffee and take a breather at the garden tables. I also enjoy the outdoor saltwater pool which is heated. As the temperature drops outdoors, the pool gets reasonably comfortable for a swim. I love that there is an alternate entry to the locker rooms for quick pool access, that is very convenient. Outside of working out, the locker room is another wonderful space. A toasty steam room, oversized showers, and plenty of towels make it the perfect space to rejuvenate yourself. There is so much to love about this place and I think you will have to come experience it to see what resonates with you the most. Bottom line, if you’re looking for a beautiful, clean, and classy place to begin your fitness journey with a touch of zen, this is the...

Stepping into The Preserve Gym was the beginning of a transformative fitness journey for me. This place redefined my workout experience, blending the pleasure of exercising with the beauty of nature. The gym’s unique nature-inspired design, envisioned by owner Molly Carter, creates an atmosphere where working out feels more like a rejuvenating retreat than a chore.

The two-level gym, spanning nearly 16,000 square feet, is equipped with top-of-the-line equipment catering to all my fitness needs. The range of classes offered is impressive, and the small class sizes allow for personalized attention from the professional trainers. Whether it’s Pilates, which is a standout at the gym, high-intensity workouts, or a variety of yoga classes, there’s something for every fitness enthusiast.

One of the highlights is the heated saltwater lap pool, providing a serene swimming experience. The gym is never overcrowded, maintaining an exclusive and peaceful environment. The staff are welcoming and attentive, making every visit a pleasure.

The Preserve is more than just a gym; it’s a sanctuary in the heart of Houston where fitness goals are nurtured and achieved in the most motivating and enjoyable way. I am incredibly grateful for the impact it has had on my fitness journey, making it a place I look forward to...