The Cellar Bar — Restaurant in Houston

This review is in response to “The Cellar Bar Owner and Staff”, for the incident that happened on 11/18. I’m not sure what video you are referring to that you reviewed and has audio but Chris was never offered anything on the next visit. Understandable that by law everyone had to be out of the bar by 2:15AM but would you agree that there is a way to simply speak to your paying customers! Saying that your staff was forced to act in an increased urgency matter was funny but not necessary at all because everyone was leaving. I see that you are condoning or covering up the actions of your staff escalating the situation. This was not professional by no means. Regardless of how long the bar has been in the neighborhood, I live in this neighborhood and have been here multiple times, but this does not give your staff the green light to be unprofessional at the end of the day. Come to think about it, he always has a nasty attitude. That gentleman needs better training. You should hire people who have customer service skills. Just to be clear it was not all staff members it was only the gentleman with the ponytail because while the other staff members were trying to de-escalate the situation he was the only one escalating...

On 11/18 had a bad experience. The Hispanic guy that I was to told was in charge called me the n word and said I had to leave even though I was cooperating and said I was waiting on my wife who was using the restroom at the end of the night. It was no problem in leaving but it seemed liked he was escalating the situation for no reason instead of deescelating the situation. This gentleman needs more training before he has customer facing interaction wcause there is no telling what he could start at the establishment. And he almost did.

The response from the owner is not true I was not offered a drink and the drink was not an issue. The problem was how I was rudely and aggressively addressed by the guy mentioned above. This is not a misunderstanding and please don't try to...

First of all the owner, Ryan, has done a great job of running this wonderful dive bar since he acquired it. Everyone is truly welcome here, and I love that the motto on their merchandise used to be, or still is, "mainstream bars suck."

I do wish they would bring karaoke back though: it's been a long time and I truly miss those days. Other than that, I have been going to this bar since I was 21 back in 2006. It's always been good times, and they have a pool table, which I love. They have great specials, including game night, and large TV's for sports and other events. They also have a small kitchen and menu and allow for dining in options.

If in the area, you should check this bar out. I'll be visiting more often on my off days. I hope to...