uBreakiFix - Phone and Computer Repair — Attraction in Houston

UPDATE: Regarding your response, I have called that number and talked to one of your representatives TWICE about my situation (because the person I talked to said I would receive a call back within 24 hours from a case manager yet I’ve waited 3-4 days and haven’t heard a single thing from you guys) and my issue hasn’t been even remotely dealt with in any way! I don’t understand how the hell you guys are in business- and this is coming from someone who has been in the customer service industry for 10 years +. Not being able to even talk to someone higher up than a customer service person and only being able to leave a report that someone may or may not ever read or hear about- is beyond frustrating and honestly is unacceptable in this industry. You guys are a franchise so next time leave me the owners email or work number because that’s how I should’ve been responded to in the first place. That number you left for me to call is just an excuse to keep situations as they are and to not deal with them. If I don’t hear a response after this last statement I gave then I’m going to BBB.

Got my cracked computer screen fixed and within 95 days (LITERALLY 5 DAYS AFTER THE WARRANTY ENDED)I closed my MacBook Air and the next time I opened it the screen had an internal crack and wouldn’t display anything it was just all black. I got the absolute worst customer service of my life. Instead of working to fix the situation or atleast work with me, they basically quoted me THE ENTIRE PRICE it was to fix it in the first place- when I didn’t do anything to mess it up in the first place. Seems like they get shotty products and this one obviously was defective because shutting your computer (with CARE NOT FORCEFULLY and with an expensive computer case) SHOULDN’T damage the screen in ANY capacity. To top it all off- when I asked to speak to a manager the sales associate refused and told me he was the only one I would be able to talk to. Couldn’t give me ANY way to contact the owner or manager or anyone in charge! I’ve never heard of any business not being able to let you talk to someone higher up. like who are you supposed to talk to when their service doesn’t meet the customer’s expectations?? They need a 101 in customer service and business management apparently. Their service is sub par and that’s putting it lightly. Do...

I filed a claim through Verizon for a broken screen and selected this store. The repair itself was fine, but the customer service and general disdain for me as a customer was disappointing.

I brought my phone in around 2pm. After taking a while to finally find my claim, I asked how long it would take to repair. Alex told me it was normally two hours but that they were behind. I asked if it would be done by 4:30pm, and he said yes. I showed up at 4:54pm to pick it up. As I was pulling in, my wife received a phone call from an unknown number, and she said that she had receive a couple other calls within the past hour as well but no message was left. (We, like a lot of people, don’t answer unknown numbers, and we just wait for the voice message.) This last call left a message, but it was unintelligible because it kept breaking up.

When I walk in, I was told that they were trying to call me to tell me to turn off “find my iPhone” and that they couldn’t complete the repair until I shut it off. Alex then blamed me for not shutting it off and told me I should have known to turn it off. (Why would I have known this?) I then asked why he didn’t check that before I left, and he had no response. He then told me it was in the email I received, but I never received an email—he also had no explanation for that and continued to place blame on me for not turning it off. I was also given no explanation for why they didn’t leave a message on the first call they made to my wife’s phone. I would have shut it off if I had known.

Alex then brought the phone out and dropped it down on the counter rather roughly. (I guess if they broke it more by dropping it on the counter they would have fixed it again?) I was then told/commanded to shut off “find my iPhone” rather being asked if I could. I then shut it off and asked how long it would be. Alex told me 15-20 minutes. The phone wasn’t ready until 5:25pm, 30 minutes later.

Some advice: hire people who want to work and respect a customer’s time and property; have employees who take ownership for mistakes; don’t provide inaccurate time estimates; leave voice messages when calling; and get better check in practices. I won’t be using this...

Brought my Samsung phone into the store because of a jammed SIM card tray. They said they'd have to take the phone apart but that it shouldn't be a problem. The techs technically fixed the tray and I got my phone back in seemly working condition. They mentioned it was more work than expected but they honored the original quoted price. When I went to charge my phone later the same day, the screen stopped working and the phone basically became a brick overnight (wouldn't turn on and wouldn't charge). I ended up taking the phone to a different uBreakiFix location in Austin and they were shocked by what they found inside the phone. According to the Austin tech, the battery had been removed (which is an invasive operation) and the same adhesive was reused to put it back, which is counter to how Samsung phones should be repaired. There was also apparent water damage. My phone had never been damaged or serviced prior to the visit to this store, so there was no way it was done by anyone else. We called this location to see what could be done to remedy the situation, but we were told that fixing a SIM tray doesn't fall under their warranty so there's nothing they could do to fix the situation despite destroying a perfectly functional phone. I'm appalled by the customer service that was provided. They took liberties on my repairing my phone without discussing with me the potential risks, repercussions, and lack of warrantied repair. I basically paid them to...