Had my screen repaired, screen repair was done fast and efficient and at a decent cost. Only issue is the screen is bulging from the metal frame, my gps does not work, and the AT&T store won’t accept the trade in after I was told they would. Slightly disappointed and upset with the state of my phone post repair.
UPDATE: I have sent two emails since the response and received no reply. My phone battery is half of what it was before the repair, my phone constantly bugs, my gps is not functional, and AT&T won’t take the trade in with how they fixed it.
2nd UPDATE: I got news back from the bank that my dispute did not go through. They decided to block my phone number without me even calling. I’ve never even attempted to call from my Phone number other than when I called for a quote. They also did not responded after sending multiple emails to the email provided to “resolve it”. After calling from another phone number, they acted surprised. Said they would “talk to a manager”. I hate being a Karen but you don’t essentially break my phone, then turn a blind eye.
3rd UPDATE: Bank dispute continually challenged to the point I talked to the regional on the phone. He simply stated they could not refund me but offered me a lifetime repair on any device…….why would I say yes to that when you literally just broke my phone. They said it was not in their policy to give refunds, to which I asked if it was in their policy to completely ignore customers and not take accountability. Don’t...
Read moreI paid $86 for my daughter’s cellphone screen to be repaired. Made sure that I purchased a protective case that covered the front and the back of the phone. The very next day the screen had 3 cracks in it. My daughter did not drop the phone or anything. My husband took the phone back because I was told that there was a 30 day warranty on the screen. My husband was told that the screen was damaged by it being dropped or that it had fallen and that it is not covered by the warranty and wanted to charge him $70 to fix the screen again. That was the only solution that was offered and claimed that, that was a “deep” discount. They didn’t want to hear anything else from husband and said that they were going to call the police on him if he didn’t leave the store. What bothers me the most is how nice the employees were when I took the phone in to be fixed because they were getting my money but when my husband took the phone back with a problem he was told flat out that it wasn’t covered and to pay more money to fix it again or get out. They didn’t even try to take the time to explain how they figured the screen was damaged from it being “dropped”. They took the phone out of the protective case to look at it but then tried to hand it back to husband without placing it back in the case. This was a very disappointing experience and I will never use their...
Read moreSpent 150$ on a new screen, new case, and glass screen protector. The only reason the case was bought was because the person there threw there phone around boasting about the cases durability. All fine and dandy pay and leave happy. It was quick and what we wanted. After less then 24 hours the phone was dropped from less three feet. The screen underneath the glass protector broke. The 40$ case and 20$ glass screen protector did nothing to prevent any damage. These are cheap products marked up to make a quick product. The glass screens used are cheap and not worth it. After going to a new place and comparing the glass. Honestly save your money. And if you are still compaled to buy from this place at least spend the extra money and get the 40$+ glass screen protector, that’s the only way anything can be done. There 30 day warranty is straight trash. You can find cheaper and much better cases online. You can always other places with better prices on screen repair. As with the cases you can find better and cheaper screen protectors online. My 10$ glass screen protector and 25$ case have protected my phone from more falls then...
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