Hidden Pines Chapel | Hurst — Attraction in Hurst

Beautiful place but I had so many issues my wedding night with the workers that this place doesn’t deserve a star at all for what I paid and didn’t get. I pasted the email I sent to them about my concerns the night after my wedding and haven’t gotten a response back. This is Jennifer I had my wedding this past weekend. There were a lot of concerns about the entire night that me and my family had. For one when we first walked in you could automatically tell the floors had not been swept even my photographer brought it up when she was taking pictures around the venue, there was also either mud or black petals in some places. We had Whitney when we first arrived she was great but than she disappeared and another girl took over around the time we had asked Whitney if we could have another bottle of wine, that’s when the other girl showed up and we asked her and she said they wouldn’t approve it (after us looking for her 3 different times). I ended up starting the ceremony a little later because my family was coming from out of town, so about 430-445 is when it started. The bar wasn’t even opened until about 5 and they closed it at 7 in the contract we paid for 3 hours and we didn’t get that. After dinner they took all the napkins so we didn’t have any for dessert, they cut up the entire cake and threw at all away without asking me it I wanted to take it with me. Which I did because I paid for it and didn’t have a lot of people show up. My mom at one point walked past the back and saw some of them eating the dessert. The music was so loud you couldn’t have a conversation with anyone which didn’t bother me but some of my older guest it did they ended up leaving because of that. I don’t know the lady’s name who was there the rest of the night she was blonde I think ? Anyways I had a full beer with my bride koozie on it and they threw it away, when my mother in law asked this girl about the koozies we had in a box if she could get it she gave her attitude saying only heidi (my mom) could get it and she said she was here trying to get it because my mom was with my children. She gave her so much attitude about it and even rolled her eyes at her. Just so many things that upset me because we paid all this money for it and there were so many mistakes and wasted food. They didn’t need to cut the entire cake for how many guests I have and even if they are supposed to, I feel like I should have been asked if I wanted to take it home. That’s not including the topper that’s a different story. I honestly felt stressed about the night and kept having to stop what I was doing to answer their questions and I’m bothered about it I feel like I wasted my money so to speak. It was a beautiful venue but they weren’t at all professional and when we had questions we had to wait for the answers or had to ask multiple times. I’m sure that I’m leaving something out but I’m just letting you know that I didn’t have the best experience I still had fun but I feel like I was taken advantage of and I paid for more than I even got. I hope that this helps you in the future for other people using the venue so they don’t have to go through what I...

Would give 0 stars if I could. Whatever you do do NOT hire a wedding coordinator that comes with the venue. Miranda was a total waste of money and I don’t have a paper long enough to write all of the things she messed up on. Poor communication throughout the whole process and their turn over rate for staff is extremely high because our manager and coordinator changed multiple times. The wedding day was terrible on their end. No one who worked our wedding showed up to the rehearsal and even though we were told the coordinator would be there she apparently didn’t know she was supposed to. She showed up late on the wedding day was no where to be found the entire time, brides 80 year old grandmother cut her finger and she said “well does she need a bandaid” when we finally found her. Anything she was asked she did not do. Bride asked her to check on things and she said she would but when bride went in they were not done. Grounds were a mess with beer bottles and cans upon arrival. Bridesmaids, family and vendors even commented on how terrible the coordinator and venue manager were. Several guests commented on how beautiful the wedding venue itself was but I’ve already told them to steer clear because of how they handle things. The manager from a different came to run our rehearsal and even commented on how terrible the communication was when she got married at one of their venues a few months back before she started working there which not only seemed unprofessional but also did not make us feel at ease. I would have been able to look past everything had our coordinator been decent but honestly seemed like it was the first wedding she ever ran and had zero experience ever because she had no idea what she was doing, was not present at all and messed everything up even when given exact requests: instructions. It was truly a nightmare staff. Thank God our wedding party, photo and video took things into their own hands and we were able to make the day a success besides the fact that we were so upset that we paid for better service from the...

If you’re looking for a wedding venue that looks pretty (but nothing else) then this is for you!

My husband I just got married here and wish we chose a different venue. Hidden Pines charges you for everything, and they really do the bare minimum. I mean you have to bring your OWN trash bags for your wedding To clean up, they won’t give you any.

First off, we paid a LOT of money for a “Full day wedding”. You only get 10 hours access to the venue... no more. That is not a full day LOL. They won’t accept you to come in the day before your wedding to decorate; you have to wait until your 10hrs start to get into the venue. Secondly, the venue is very strict on what you can use for your exit since they’re in the city. You can’t use sparklers or real flowers (so we resorted to glow-in-the-dark sticks). Next, your bar menu is very limited. We paid $19/pp to have access to 4 beers, 4 spirits and 4 wines. So it adds up very quickly. (Don’t even try to ask if you can BYOB cause they will kick you out if you bring any outside alcohol)

Next, this venue has 1 bathroom for men and women. That was really frustrating for our guest count of 80.

Lastly, PLEASE do not pay for the day-of-coordinator that the venue has. Please find someone trustworthy who knows/understands you as a bride. The coordinator from the Venue miscommunicated my meal to my caterer, brought the wrong drinks, and we didn’t even meet her until an hour before we walked down the aisle (so it’s not even a full day that you have the coordinator)

Overall, Walters Wedding Estates is a “big wedding business” in that they really don’t take care of their brides. You don’t get a full day access to the venue, even if you pay for it (you only get 10 hours). You don’t get a full day of coordinator, even if you pay for it (they come right before you walk down the aisle). And they are incredibly strict on alcohol and your exits.

I would HIGHLY recommend finding a venue outside of the big city if you’re expecting a full day access to your venue and a company that takes care of you on...