Rainbow Shops — Local services in Irvington

The manager here has the worst attitude & customer service. I recently brought several items online, as the store was closed due to the pandemic. Well I received my items the same day the store reopened. Only one of my items didn’t fit & I just needed a smaller size. I took it back to the store (as stated on my statement & receipt invoice.)& he refused to exchange the dress! I called customer service while I was still in the store. The representative asked me to put her on speaker phone so she could tell him to exchange the dress. He yelled at her in front of the customers & walked away! IWILL NEVER SHOP HERE AGAIN! This is no way to treat customers. This guy is disgusting & arrogant. Something needs to be done about management here because I’m not the only to experience this according to...

The tie holding a bundle of bracelets I was inspecting broke and fell to the floor I picked them up and put them back this slim bald man looks like middle eastern descent came from behind the register and started yelling that I broke it and didn't give it to him, completely inappropriate for the situation after yelling back at him I left and will NEVER go back to that store and as matter of fact I think I'm done with rainbow altogether. Considering that these days everyone shops online and brick and mortar are going extinct that customer service would be a priority to store employees. There is nothing that rainbow has that I...

Big store, good selection...but the absolute WORST "customer service" of the Rainbow stores in the area. From the door to the register and back, expect near-silence, head gestures, and dismissive hand gestures in place of actual speech. I HATE coming into this store, but is the nearest one to me. I will now travel to the downtown Newark stores, where the service is much better. Not the best, but certainly better. I recommend Broad St for larger & plus...