I visited this place for the first time today. I'm from Johnson City,TN and we have 2 major trampoline parks, Quantum Leap and Just Jump. I've never had any issues with either of those places, but this place was awful. Pricing was comparable to the others, that's probably the only thing I don't have to complain about.
I am visiting friends who live Holly Ridge and our kids wanted to come here. It was not a good time.
Socks: Our kids had on no skid socks bought from other trampoline parks. They made us buy theirs. No reason for it.
Check In: It took forever to get checked in. I paid for my son separate from my friends. Each at our own register. I got my son's pass and i was waiting on my friends to get theres and it took 15 minutes.
I have a 9 year old, they have a 2 year old and a 9 year old. They advised the front desk that the 2 year old had a disability that prevented her from knowing how to walk yet, and asked if they would be charged for her when she turns 3. The lady said that they SOMETIMES can make exceptions, but management would more than likely charge for her because of her age, despite her disability.
The boys (9 year olds) where jumping and they sat down to take a break. The girl working fussed at them the minute they sat down. My child is epileptic and one of the triggers is overexertion when he is playing. I have to keep an eye on him to make sure he takes breaks and calms himself throughout his play. The girl kept blowing her whistle and fussing at the boys. I have pictures where other kids were laying on the trampolines themselves or sitting in the same place, but she wouldn't say anything to them.
We paid overpriced amounts for icees, just to be told we couldn't take them in the general area where all the trampolines are. The worker just told us we couldn't bring them up there. We finally found the observation deck. The observation deck has no way to access the general play area. If, by chance, there was an incident in which our children got harmed, we would have to go all the way around to the stairs and then up other ramps and stairs to get to them. Very poor design.
For lack of a better term, the "spinning bar" on the far left corner, was the only place the boys didn't get micrimanaged for the majority of the time. Even then, they were told to leave and let other kids get on. when they came to tell us this, there were only 2 kids on it.
There was a man that walked back and forth on the observation deck that made us feel like we were being watched like criminals in prison. He just kept walking back and forth with his whistle. It wasn't just him, the other workers were blowing whistles left and right too. I've heard less whistles at a football game and that's not a joke.
When my brother in law asked about the rules, he was told by one employee that it was because it was privately owned.. So is quantum leap and the rules don't compare. They do their job, but they also let kids play. Last time we were there there was a huge dodgeball tournament that got started between kids, dads, and the workers. There were probably 30 people in the area and its smaller than the one here at Altitude. The workers only allowed 8-10 people on the dodgeball court at a time.
The kids were told they could only do 3 climbing activities during their play. At first, they were told they couldn't do it at all because "there was only 1 person working". We went back before we left and it was fine then. I credit that to Joey and Tyler who were working at the time. They paid attention to the kids and helped them when they needed it.
Just to summarize, the rules are outrageous. Parents sign a waiver and are aware of the risks. There's no reason for these rules. The kids were not allowed to laugh and play without getting a whistle blown at them or told to get down.
I'm glad I live at a place that offers two trampoline parks that let kids have fun. I think the owner needs to take a visit to one or two of those and get some tips on how to run...
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