Michaels — Attraction in Jacksonville

I walked into the store hopeful, expecting to resolve a simple issue with my Cricut machine and an unopened vinyl exchange. Instead, I left feeling humiliated, frustrated, and deeply disrespected.

From the moment I entered the store, carrying my items, I was not greeted with kindness but was instead met with immediate resistance from an employee named Jen. Before I could even explain, she firmly told me that Cricut machines could not be returned I need to call cricut customer care. I calmly explained that my machine was defective and that I had my receipt, which clearly stated I was within the 60-day return window purchase made 02/06/25. She brushed me off and told me to wait. I stood there, patiently, as she focused on something else before calling her manager to confirm what I already knew exchanges were allowed with a receipt and within the given timeframe.

After her phone call, I handed her my receipt and also mentioned that I wanted to exchange my unopened vinyl for a different color. I had two separate transactions. She told me we would start with the Cricut and asked for the card I originally used. I provided it, but she insisted it was not the same account. I was confused. I carefully checked my wallet and bank statement, which showed that I had indeed used the card I gave her. I explained that I had paid via Apple Wallet, and my bank confirmed this. Still, she refused to process the return, stating she needed the exact physical card used, despite the clear evidence I provided.

I was trying to understand, trying to work with her, but she became dismissive. When I asked her how this made sense, she repeated herself without attempting to help and then stated she cannot return an opened box. Then, to my shock, she escalated the situation unnecessarily by threatening to call security if I didn’t leave. I was stunned. I had not raised my voice, been rude, or caused a scene I was simply trying to get a resolution.

At that moment, I felt incredibly disrespected and belittled. As I was on the phone with my bank, she rudely interrupted me and put a paper down on the counter, disregarding the fact that I was actively seeking a solution. When I asked her for a moment, she once again demanded that I leave. Even after I moved aside to allow other customers to be helped, she continued to treat me like a problem rather than a paying customer seeking assistance in front of other customers.

I remained calm, asking another employee, Matthew, if I had done anything wrong to warrant such treatment. His response was telling he admitted that I had done nothing inappropriate. He was kind, professional, and patient, in stark contrast to Jen’s behavior.

Eventually, security came into the store. I stood there, waiting, not understanding why this situation had escalated to such extremes. Then, Jen told me she had called the police. I was in complete disbelief. For what? For asking to exchange a defective product with a valid receipt? For standing my ground while being dismissed and disrespected?

By this time, the store was closing, and I had yet to receive any real assistance. I asked Matthew if I could use his name in my complaint, and he kindly agreed. I made sure he knew that he had been nothing but professional, and I thanked him for his patience.

I left the store feeling hurt and appalled at how I was treated. No customer should ever have to experience such blatant disregard and hostility, especially when following store policy. I understand that policies exist for a reason but there is a way to enforce them with empathy, professionalism, and respect. Jen displayed none of those qualities.

This experience was more than just an inconvenience it was degrading. I truly hope management takes this matter seriously, not just for me but for anyone who walks into this store expecting to be treated with basic human decency. No one deserves to be made to feel like an inconvenience simply for asking for fair and...

upon arrival of me and my girlfriend go into the marker section first I went to the cashier in the front of the store and asked her if I could leave my backpack out front so I did not get accused of stealing anything or just being followed for no apparent reason after such and my girlfriend proceeded to go to the market section to check out some paint markers because mine were recently destroyed in a fire at that point I hear over the intercom loss prevention please watch the marker aisle so obviously no one in their right mind would go and still while there's an employee on the isle as it wasapart arrival me and my girlfriend which into the marker section first I went to the cashier in the front of the store and ask her if I could leave my backpack at front so I did not get accused of stealing anything or just being followed your know apparent reason after such an my girlfriend proceeded to go to the marker section to check out some paint markers because mine recently we're destoryed in a fire .right at this point I hear over the intercom lost prevention please watch the markers so obviously no one in the right mind would go and steal.. but not even 7 minutes later my girlfriend and I we're told to come to the front of the store and asked to leave and that we were being truspassed from the whole shopping plaza because they said we stole somrthing we didn't the police serched us and our belongings and never found a thing I asked for them to please review the cameras and was told no that if they do that we will be arrested we felt bellittled and put to shame for being accused of something me or my girlfriend would never do we have thefts and don't steal period idk why we were being treated this way untill someone walked by and said they heard a employee say they don't like homeless people around so I started to cry because I'm only in this situation because of my cancer and inabilities to work. Forthermore we were truspassed for no reason and made feel like crimeals for no reason and I don't really appreciate this even being homeless I still don't steal I spend alot of money in michleals but garentee I will never in my life go to another one again and will be sharing my story with any and everyone I can calling the news as we speak I am ashamed of my cummuity for...

I've been a long time shopper at Michael's and not once was I ever treated in the manner I was on 11/25/2020 at 7:48 PM. I wasn't shopping there super late, holding anyone up. I'm a jewelry maker who uses semi-precious stones in their work any very particular about the selection I choose. I was also working on Christmas gifts at the same time, formulating the design, so I took my time (about at 1 hour at this point).

I just moved back from Austin, TX where there are no plastic bags provided in the city limits, so you always have to take your own. I am also thinking about our planet Earth, Mother Gaia, who we share this place, so if I can help by not using store provided plastic bags, darn-tootin I'll take my own bag. I do this everywhere I shop. Publix, Target, Sams, Thrift Stores, niche boutiques, antique shopping; everywhere. Even when I travel out of the city, state, country. It's what I do.

Being approached and spoken to in such an accusatory and down right shade throwing fashion put such a rancid taste in my mouth. I had more items to purchase, but after this, I had to leave. I was so insulted and didn't understand why she had to be so rude about asking me if I was stealing. Sure, I had been the bead section for an hour, going back and forth, squatting to organize colors, facets, quality. Every once an a while putting something in the bag, but I kept working because not once have I ever been accused of stealing or having the inclination to do so. I don't know your name who ever you where, short, very short blonde haired women in glasses, but you were rude and there are many different ways to approach this situation and you did it very poorly. I don't know if I'll be able to shop there again. I also don't know if I will be able to complete my crafts without going back, but you need to do something about...