Hobby Lobby — Attraction in Jeffersonville

Poor management. Have been a customer for years, and invested thousands in this hobby lobby. Bought all decorations for family weddings, anniversaries, and all home decor for my home and previous homes from here. Recently bought knobs for a home I was flipping, and in the chaos.. lost my receipt. Spent close to 60$ ...thinking I would return the knobs that didn't match.. as I was only keeping 3. I was not concerned with purchasing them at sale price for the quantity I was getting. When I went back to try to return them.. I was told I would only receive half of what I paid.. And only as "in store" credit. I have spent far too much money at this store.. And been a faithful customer to be treated as such. I have even walked back in the store to pay for items the cashier's have missed. And yet I am treated as such. Yes, its not a huge amount of money, but to have faithfully supported this store for years, and yet have this happen.. i cant even say how unhappy i am. I will never return to this store and will cease to support this hobby lobby. This is such a disappointment when I have spent so much money at this store.. to receive such poor customer service. Even Wal-Mart has given better customer service. And that says something. Thank you for making me feel great regret for ever having supported this store even once. And as manager, I know you could have done more, but apparently faithful paying customers mean nothing...

We love this store, but the checkout process can be a real challenge. Today it was a nightmare. I went to Hobby Lobby #301 for a small purchase -- a small bottle of Testors model paint ($2.69). Only two checkout lanes were open. The front-end supervisor called for Melissa to open up. It was quite a while before Melissa actually came to the front of the store. Two long lines had formed, and I was waiting longer than most of the people in the second line. Melissa points to her register and then tells another customer, who had just entered a line, that she would check her out. By that time, I was standing at her register. She looked at me and said that she would checkout the other customer first. I politely stepped aside, and watched as this customer had a MUCH larger order than my single item. When it was my turn, I asked Melissa why she did that. She said she "took the next customer." I told her I was the next customer and had been waiting much longer. She didn't say a word. I also told her I was immunocompromised and needed to checkout ASAP. One bottle of Testors paint would have been a quick transaction. Nothing. I would have been better off if Melissa stayed on break. Clearly, she'd rather do that than provide exceptional customer service. Please, Melissa, when you approach the front of the store and there are two long lines, you don't pull the last person from the...

I love this place my boys on the other hand do not lol . I started crafting and doin a lot of DIY projects when my son was diagnosed with cancer in may. I had quite work to be able to stay home and take him to chemo and radiation treatments and that took up every day and run in ta emergency room when he was sick cause he can catch the smallest thong. I needed a escape of some kind or I was go in to go crazy I thought i didn't know how to handle the roller coaster my life was on. I started stencilin on old furniture and restoring it into beautiful pieces and the more I went to Hobby Lobby the more I learnt they have so so much u can learn and so much to choose from anything from sewing to scrapbooking to crackle painting and candle making i just love goin in there they have something for the whole family and I dnt know bout u but it means so much more when u put ur heart and soul into making sumthing. I made my whole family stuff for x mas this year because without a job and every thing with my son I've been in a bind and they loved my gifts and I was proud of myself for doing it cause I dnt have the greatest confidence in myself. I wouldn't dare change me not working cause I would give my own life for my child as any of u would and he needs me I also learned I do have a...