Auto Service and tire franklin llc — Attraction in Jersey City

I went to this tire shop on Tuesday morning with a puncture. My tire is good. I was also told that by the repair person who was very professional. He said it, however, could not be repaired based on where the puncture was. I bought a new tire and had it installed for $117. 29. He told me the tire would have a warranty. He did the job very fast, and the person who I paid sent a receipt via text. He told me that his boss would send the warranty in a little while. I did not see the email, and I called this morning. A man with a Hispanic accent proceeded to tell me that the receipt was my warranty. I told him the receipt is proof of purchase, and it doesn't say anything on it about warranty. Poor man does not understand as he tried to force it on me that the receipt is my warranty. I have nothing documented about their policies, so I have no idea if and when it may change. He said his supervisor would call me. I called back just now, and an ill mannered Hispanic, sounding girl answered, and I told her what the man was saying and that he was adamant that the receipt was my warranty. I never once told her about any other tire shops, she decides to tell me that every shop has their own rules and that she is trying to help me in a really rude tone. You girl at the shop, I should have left the shop when I paid my money with my warranty. That way I would not have to call and listen to you who sounded as though I interrupted your sleep, cannot understand and interpret the basic national language and to add insult to injury YOU HUNG UP THE PHONE ON ME AND REFUSED TO ANSWER WHEN I CALLED BACK. Frankly, if I didn't have to wait for over 2 hrs at Mavis, this shop would not have seen me, because they tend to have people who don't have the skill set to communicate and deal with the public in a professional manner. She also asked if I was a new customer, and I told her yes. You would think that she would try to keep a customer coming back, even for other services. I guess that's above the girl's pay grade. Now, Mr. Owner, please send me my warranty and let me be done with you and your bundles over there. I must say that the Indian guy and the Spanish guy who did my tire were professional, though. That 1 star is for them. I see where the owner responded. On the receipt I received via text has nothing but the name of the business and how much I paid. It does not even state what services were rendered. That, however, is water under the bridge, as I had no intentions of returning to the patty shop that is being run by employees selling customers Unicorn meat. Btw, on closer inspection, my 2 year old tires looks better than the so called new one that was put on. Why was I told by the person who collected my money that the boss would send the email for the warranty? You are now here telling me some fine print BS! Go train your employees properly or is this a scam to...

I live very close to this place and I like to support local businesses when I can. I could’ve gone to one of the big chain auto shops, but I decided to give this establishment a shot. I brought my car in, baby girl in tow, for a standard oil change a little before 2pm. They said there was one car ahead of me and they would start on mine in about 30 minutes; no problem. They quoted me $150. I thought it was overpriced, but hey, I was supporting a local business. I left my car there and went home to feed my baby girl. After an hour, I texted to check in. They said it would be another 25 minutes; still no problem. I arrive 25 minutes later and they said it would be another 25 minutes! I timed the oil change to get done in between my baby’s naps. Well, now that these people seem to have zero regard for their customer’s time, my poor little girl was crying in the waiting room because she’s exhausted. I didn’t get my car until 4:40! That’s almost 3 hours for an oil change. They blamed it on some miscommunication regarding a filter or some thing. However, based on the MANY poor reviews, I have my doubts on that being the reason. My suggestion: STAY AWAY FROM THIS PLACE. From now on, I’ll think twice about giving a rundown sketchy local hole in the wall body shop...

I am very happy I found this place. I had the best service ever!!! ☺️. Very professional, respectful, responsible, and clean place. I bought a car and was very sad and frustrated because I thought the car I had bought was in good condition. But sadly was not . Franklin Auto service save my car!!! . Each thing that was done to my car was explained carefully. ELECTRIC REPAIR , SOLENOID TRANSMISSION VALVE, TRANSMISSION OIL, COMPRESSOR A/C REPLACEMENT, AIR FILTER / CABIN FILTER . They took the time to work carefully with each part of the car. . I love that they provide warranty. Me and my husband are very blessed with found this place. Not anyone will take their time to help you . This place is not only about the money they do care about their customers. I definitely recommend this place 💯. And to finalize I want to give thanks to Diandra she was amazing. Got an email with my recipe and explained everything to me. BEST...