GameStop — Attraction in Killeen

Just had a bad experience today. I traded a Nintendo switch and my games today and I traded games here before to I think is one of the managers name a guy with a beard name Caleb. He knows me cause my mom signed up for a pro account long time ago. Name Doris if you are reading this Caleb. Anyway, today I had a bad experience with a lady with blonde hair up front name Victoria. Anyway, I was trading in a switch and some games and I gave her my number and since it’s my mom account but my number which my moms name is Doris, she couldn’t do it since my name isn’t Doris. Thankfully I had my name there so she was able to do it. Whenever I trade my other games with Caleb, he treats me nice and he knows me a lot and he does it good. And that he doesn’t have any problems with me. Victoria had a little bit of an attitude with me while trading my switch and my games. After I got my cash money from the trading, I preordered Wwe 2k25 for the ps5 a couple of weeks ago and I ask her if I could get or if I need to bring my mom (Doris) with me. She said oh if you paid it in full you need to bring her or we won’t give you the game. I was just a little bit angry about...

Rude employees. Traded in some games and GameStop was advertising a 30% increased trade credit if you traded toward Skyward Sword and some other game. Asked the employee about it and she rudely told me she was a new hire so she didn’t know. Made no attempt to even find out. Then she called her manager and made me speak to him on her personal cell phone to ask about an offer literally being advertised on the TV screen right in front of me. She was just so rude. It’s okay if you don’t know, I understand you’re new, but to snap at me and make no attempt to even try to know or learn what’s going on at your job because you’re too busy flirting with your manager is unacceptable. This experience just reminded me why I started buying most of my games from Best Buy and Amazon, even Walmart employees have better customer service than what I experienced today. Employees Trevor and Paola both need more training and maybe higher-up supervision. It has been a long time since I’ve been treated so rudely at a GameStop. Shame when customers know more about deals and promotions than...

Bad experience, I came in to get a switch for my son and these guys are so hooked up on updating they lie. Why tell me I get a membership for free when in fact it’s coming out of one of my discounts? It’s not free… and on top of that you tried to sign me up for the premium membership and not the actual free membership. The total price was 393.09 for the switch and one game that was discounted because $25 for buying anything above $250 and also buying that particular switch so $50 in total I should have been discounted. The math wasn’t matching and I got a strange vibe fore the guy with glasses and the heavier set chick that was working with him on March 16th, 2024 at 5:20pm. I didn’t like the upscale tactics and lieing and I just didn’t like the overall vibe. This was the straw that broke the camels back and I’m officially done...