Ulta Beauty — Attraction in La Habra

Went to get my hair done with Katharine Solis, she said she could do platinum blonde like I asked, she wasn’t able to color my roots the first session so she told me to go back the next day to finish her work, I did as she told me, everything was okay. But then next day I went and she did highlights on my roots with bleach and then left me there for more than 40mins as she went to her break and left me alone, it seemed that she wasn’t in a good mood. When she came back she put more bleach on my hair and then said it was getting gummy so she had to quickly rinse off but my hair was so processed it started to FALL OFF. When she was washing my hair I heard her say something along the lines of “this was bound to happen” and went to the trash to throw away chunks of hair that had fallen off. I wanted to cry when she started to brush my hair and she told me it was very delicate and that I shouldn’t even brush it, as I stood up I saw the floor covered in my hair and I touched my hair and as I smooth it out it wouldn’t stop falling. There was another client there and she was also surprised on how long strands of my hair were falling off from the root. I told Katharine and she said it was normal since she had bleached it, I was so mad that I wanted to leave, but she kept saying that it was completely normal but I’ve had my hair bleached before and it is not normal, I use to have a lot of hair (I remember Katharine saying how I had hard strong hair) but now pieces of my hair are missing around my temples (my hair now parts from those sides as you can tell from the picture) and my hair volume is so small. She over processed my hair and now I can’t even brush it because it breaks from the root or even straighten it since it looks so little hair. I never write reviews, especially bad ones but I’m so disappointed because my hair has NEVER been this damaged and thinned in my entire life. I left crying, please save your money, because they charged me almost $400, and go to...

Just had the worst and rudest experience here. Booked a "complimentary touch up" on the Ulta website selecting this location, and I received multiple confirmations for it. This should be a 15-20 minute makeup application or tutorial to help someone find products in store. I booked this for my daughter's 14th birthday so we could find her some new products. Upon arrival, I was reddirected to the rear of the store to speak with someone in the beauty department. The lady who greeted me was rude and told me she had no idea why I was there or what the appointment was for. She told me that this is something people on the floor do, and that they have no idea why I would book something like this and that it isn't a service they offer. I showed her my confirmation and the website and she continued with a rude aggressive tone telling me basically my appointment is pointless and to go find someone to help on the floor. She did this all in front of my daughter making the situation very uncomfortable and awkward. I am now wandering around the store with my daughter with no assistance or excitement for what I brought her here for. I will go to Sephora next time I need...

Staff are very honest and helpful. Emphasis on honest which is why I switched from Sephora. If they can’t answer my question they don’t just guess and product push they find someone that can answer me better. If they see me buying something I don’t need for example I got an it cosmetics cc cream (which doubles as a concealer, foundation, moisturizer and spf) the sales woman saw I was also debating on getting a concealer from the same line and informed me the cc cream I was already buying was also concealer so I didn’t waste the money on it. I ended up buying a nice lip stain as well with the extra money by tarte and I had another experience when I couldn’t decide on a foundation and a employee gave me samples of a couple to try at home before I decided so I could see which worked better with my skin type throughout the day. I was ready to buy one I was unsure of but she earned a return customer and made the store more money in the long run that way she was the one that initially got me hooked on ulta. Putting the customer before her own commission. That’s something I really admire about this particular...