Sky Zone Trampoline Park — Attraction in Lafayette

To Whom It May Concern,

I am writing to formally raise grave concerns regarding the unsafe, disorganized, and negligent conditions at your facility. What I observed was unacceptable, created foreseeable dangers for guests, and reflects a complete breakdown of management oversight.

The following issues are of immediate concern: • Lack of Adequate Management: At no time was there evidence of qualified or experienced management on site. The individuals present did not appear to be of appropriate age or capability to handle the responsibilities of overseeing a large facility. • Overwhelmed and Undertrained Staff: The majority of the staff appeared very young, visibly overwhelmed, and unable to maintain order. There was no meaningful supervision or authority exercised. • Severe Overcrowding: Far too many people were admitted into the building, creating unsafe conditions. The overcrowding was so extreme that our children were unable to safely participate in jumping activities. • Security Failures: Guests were permitted to enter with bags and without proper checks, exposing the facility to clear safety risks. • Failure to Enforce Safety Rules: Individuals not properly attired were still permitted to participate in activities, disregarding fundamental safety requirements. • Disorderly Conduct: The environment was marked by threats, disrespectful behavior, and foul language openly used around staff, yet no corrective action was taken. • Unauthorized Entry and Guest Harassment: A woman who appeared to be from off the street entered the facility, wandered freely, and bothered guests before leaving. She presented as though she was under the influence of a substance. This individual could have easily harmed a child or another guest, and the lack of security intervention was alarming and wholly unacceptable. • Unsafe Atmosphere: The combination of overcrowding, absence of order, lack of security, and failure of staff to act has created a dangerous environment that places every guest — particularly children — at risk.

These issues are not minor oversights; they are systemic failures that demonstrate gross negligence and present substantial liability exposure. The conditions I witnessed demand immediate correction to protect guests and prevent harm.

I expect a manager or franchise owner to contact me directly so I may provide a complete account of these issues. This matter is urgent and must be addressed before an incident occurs that could have severe consequences for both patrons and...

I've debated posting this review as our experience as a whole wasn't all that bad. With that being said a family member had booked a party here this past weekend. Another family member of mine brought her 4 year old autistic son(level 3)along with her other 2 older sons to play and attend the birthday party. With about 45 minutes left of the birthday party, my cousin was approached by the manager saying her son that is of special needs was not allowed to to be in the play area without socks. My cousin then tried to explain to the manager that he is autistic and he wouldn't keep his socks on. The manager then replied along the lines of" I understand, but for sanitation reasons he can't be up here without socks". My cousin didn't make a fuss about it and removed him from the play area. So as a place of business who's crowd is mainly children, how do you go about accommodating children with needs? Do special needs children just not get to enjoy the little things as other kids who aren't on the spectrum do? I had went speak to the manager and she had said well had I known the party wasn't over we would have let him play. At this point it shouldn't matter if her son was attending a party or not. In regard to sanitation, all of these children are running around sweating on every piece of equipment in this building that is being played on, but there is no leniency towards children who don't fully comprehend the rules of this establishment as far as wearing socks? Parents have a hard enough time bringing challenged children to events without being worried of judgment of the outside world. So hopefully this is something that can be discussed and prevented in the future because all children deserve to enjoy...

Update: Went back for a birthday party and while it does seem they have more staff on hand, you still have staff members running around doing flips and jumping around little children. Often times too close for comfort.

I’ll explain this as nicely as possible. I pay for my child to jump here. I do not pay to chase my child around and move him off of certain equipment because paid employees are taking over the trampoline he’s on. Your employees are paid to watch over and keep everyone safe. That is NOT what is happening. They are the ones putting the kids in danger the majority of the time, and I have actually seen them get aggravated that paying customers are “in their way.” Management needs to stop staff from playing while they are on the clock.

It will not end well for this place the day that a paid staff member injures a paying customers child.

Original review: There are always way too many customers and way too little staff. The staff is usually a few teenagers who run around doing flips on the trampolines (I’ve seen a few of them almost take out little children while doing so) instead of monitoring everything. Not all parents are proactive and watch their children the way I do, so there are lots of children running around doing whatever they want. We also had an issue where they forced masks on 2 of our older adult visitors for a birthday, simply because they didn’t pay to jump or have the socks you have to buy on. The rest of us (about 150 people in this place) they left alone. For this sole reason we will not be back here, it’s ridiculous to treat one person differently...