AT&T Store — Local services in Lafayette

Absolutely HORRIBLE customer service!!! With a lobby full of customers, employees dealt with one customer and then hid out in the back area, never to return again. Only 2 females continued the process of helping. One employee didn't even bother to call out the next person on the sign up board and just walked up to help a young woman I guess who caught his attention, so she was helped immediately. INCREDIBLY POOR SIGN-IN PROCESS! You literally have to search out someone who works there, interrupt them with the customer they're helping with so you can ask to be put on the waiting list which most had a tablet with which to do this. Why wouldn't an employee stand near the front entrance to greet incoming people and ensure customers are added to the already extensive wait list. Some people just walked in, looked around, and walked back out since no one approached them to offer to sign in with no clear cut directions as to what to do. I saw many folks who just walked out after waiting so long with no AT&T employee approaching them at all. So calling out the names of absent folks excited those of us who stayed for an hour and longer. I wouldn't think of ever going back to this store for anything. I wanted a code to be unlocked on a phone that I purchased which is the only reason I was there. I told the employee who I flagged down to put my name on the waiting list the reason for my being there and all she said was ok. After an hour and everyone ahead of me being seen who was there when I first arrived, I looked up at the board and my name wasn't even on the list! I was able to get the attention of the employee who was finishing up with a customer next to me who was right before me and who saw me standing and waiting for over an hour. She promised she would come to me next, and she did, only to tell me that they don't unlock THEIR phones that are purchased secondhand. Why wouldn't the employee who (supposedly) put my name on the list AN HOUR AGO not have told me that in the first place?! Total waste of time with employees who definitely have no idea what customer service is all about and prefer chatting amongst themselves out of sight, never to be seen again... or at least for an hour which is what...

We went in on a Saturday afternoon for a problem with my wife's phone. There were only two reps on the floor, with wait times averaging 1.5 hours. No apologies were made for the inconvenience; in fact, we were informed that this was because of shift change and lunch, and lectured on how difficult it was to keep reps on the floor.

Upon finally getting to meet with an associate, he was so rude that I had to leave the table for the betterment of the conversation, and while I was away, he tried to sell my wife things twice, and then called her rude when she said that she wasn't interested.

When I insisted, admittedly very angrily, that the manager apologize for the inordinate wait and the rudeness of her subordinate, she didn't simply refuse. She STOOD there unspeaking as I insisted three times that she apologize, looking at me as if I were a consummate idiot. The rep had to come across the store himself, at which point he insisted that he had already apologized at the table, but would apologize in front of me. Then we left.

Bear in mind that throughout all of this, we got nothing done, not even a battery diagnostic because their machinery was broken. There was no professionalism, no courtesy, no knowledgeability, but an awful lot of apathy.

Having had such an unpleasant interaction with AT&T Ambassador Caffery, we expected more of the same from the West Congress. Instead, West Congress was everything that Ambassador was not. With the same amount of reps and no obvious manager, the response was immediate and quite good. Roderick was extremely capable, very pleasant and courteous, very professional and knowledgeable, and got us in and out of there, despite several questions, in 10 minutes; all without trying to sell us anything that we didn't need.

THAT is what service is supposed to be about there, AT&T! You folks need to send whoever is training West Congress over to your Ambassador location. We are going to Roderick for all of our needs from now on, no matter that the Ambassador store is six blocks away, and the West Congress...

This is absolutely the worst AT&T store in existence. The people there are not only Lazy, Unhelpful, Incompetent, but also Dishonest and Fraudulent.

I only have Cell Phone Service with AT&T, no TV or Internet, but when I went in to purchase my wife a new cell phone, the sales girl was only interested in signing me up for their TV and Internet services.

She just handed the new phone to my wife, and while my wife was trying to update, and setup the new phone, by herself, with no help from anyone, the sales girl, was trying to sign me up for TV and Internet services, which I told her several times that I did not want.

She continued to ask questions, which at first, I thought were about the new phone purchase, but when she asked what would be a good install date, I realized she was still trying to sign me up for TV and Internet services, and again I told her that I do not want TV and Internet services.

Meanwhile, my wife was still trying to update, and setup the new phone, by herself, with no help from anyone.

Then, incredibly, she asked for my full social security number, which if they needed for cell phone service, they would already have. At this point, we just left with the new phone, and finished setting up at home.

A few days later, I started receiving emails and texts, confirming the install date, and welcoming me to our new TV and Internet services.

We went back to the AT&T store to put a stop to the fraudulently requested service. The sales girl’s supervisor informed me that the girl was only acting as trained, and that’s AT&T’s corporate policy to sign people up for TV and Internet service, even after being informed that it’s not wanted.

I find this interpretation of the AT&T policy hard to believe, and I’m pretty sure that trying to fraudulently obtain someone’s social security number breaks...