uBreakiFix - Phone and Computer Repair — Attraction in Lake Worth Beach

If you value your private personal data you should read this..

We were sent to this location by Samsung for a camera repair. My husband took my phone in last week for testing and to confirm we needed it repaired. At the initial appointment they would not work on my phone in 'maintenance mode' as I had planned and my husband called me saying they required a hard reset OR they wanted my pin.. which doesn't seem right.. so in a rash decision all my data was deleted with a hard reset. After resetting the phone, the parts were put on order for new back cameras. Today, we had called in advance to see if there was time to repair the cameras. I put my phone into 'Maintenance mode' again prior to my husband taking my phone for repair. Maintenance mode was recommended by Samsung as a safety feature for repairs to your phone. The phone's stock apps are completely accessible but your personal data and information is not. **Upon arriving to the store for repair the technician, Carlos, let my husband know he would need to unlock the phone for it to be worked on. My husband then explained it is in maintenance mode and the camera is still accessible by double pressing the power button, the phone does not need to be taken out of maintenance mode. My husband was told they would NOT work on the phone in maintenance mode, after trying to explain again how the phone's cameras can still be checked during the repair without taking it out of maintenance mode, my husband left. After he arrived home with my unrepaired phone, I called the store to see what their policy is and if they work on phones in maintenance mode. Over the phone I was told that my husband had an attitude in the store and I could review the video footage they have and that is why my phone was not repaired. Last time I checked, it is not rude or 'having an attitude' by protecting your personal information, data, photos, etc. I would not recommend taking your devices here as they clearly want access to all of your sensitive information while you are not on site. UbreakIfix, please feel free to send me the video footage you have of declining my husband service for not getting full access to my phone contents. We have also reached out to Samsung directly to let them know about this situation. And if you are just now having to look up an article on this feature (as you told me over the phone as an excuse as to why you couldn't work on it), this update has been out since Oct 2022 and is a key feature for the repair industry. I would find it hard to believe if you are a phone tech that you don't know how to repair a phone in maintenance mode. Doesn't give me a warm and fuzzy feeling.. would...

My experience was great at first but boy was i in for a suprise, i recieved my phone in great working condition and then the next day the screen was black and changing colors. So i sent the company this email and have not recieved a answer back. Also i sent them pictures of my phone screen in perfect condition but with all the colors showing from damaged lcd i assume. Now on my way to go to the store i barely dropped my phone in my otterbox defender case and the screen exploded like the most fragile thing ive ever seen. Now im screwed due to physical damage not covered in the warranty. My phone went into this store in better condition than it left this store after 1 day and 1 night. This was the email they have not replied to,

Well, the other day i broke my Galaxy S6 active and started looking around to find anyway possible to have it repaired. The screen was cracked from the fall but the LCD display was fine. So i finally was researching and came across your company. It sounded to good to be true because everywhere i had called said they would not repair this model of phone. So I decided to go in to the Lake Worth ifixibreak and give them a try. The staff there are so so. After talking to the technician for alittle and he told me the repair was around 250$ i heistated because past expriences with iphone repair stores just not being a good service. He sat there and showed me the screen and how it was exactly the same as the original one i had. I left my phone and returned to pick it up and found my phone looked and preformed great. I used it all the next day and then the next morning the problems started... after i took my phone off the charger in the morning i noticed the screen one the bottom had a large line appearing and also was making weird colors. As the morning went on the whole screen started to go black almost 75% of the way. I was so disappointed i had driven all the way from jupiter to lake worth to pay 250$ to just have my phone end up worse than it was. The screen does not have a crack in it and now my LCD is already broken.. i keep my phone in a otterbox defender i dont see how my LCD could be broken other than my screen was installed wrong and caused my original LCD to break. I hope there is a way to figure something out here because I am upset I wasted 250$ to make my phone worse than it was before. Please let me know if there is anything you can...

The glass screen of my Surface Pro 3 broke. They said it would be easy to fix and $340. I put a $200 deposit down and they ordered the screen which took about 4 days to arrive. When I dropped off my laptop I was told it would be done later that afternoon. After installing the screen they could not get my laptop to work and initially thought it was my battery so the next day I dropped off my charger. I found out later that was not it either. Days passed and I never received follow up calls to find out what was going on. I was always having to call to see what was going on. They ultimately had to send it out to someone else to look at and repair, and took over 2 weeks. Apparently they had to order another part that was broken, presumably by them when they were replacing the screen. The person who rang up my order gave me $30 off of my bill for the inconvenience. WOW how generous. His internet was down so he could not give me a receipt but would email one to me later that day. Do you think I received it ? Nope. To add fuel to the fire, there was a micro sd card that I had in the back of the laptop that I cannot find and the company has denied all responsibility for it being gone. Even though they sent the laptop out to someone else, and who knows how many hands were touching it. I wanted to give this company business because it is fairly new and I try to support local businesses. Big mistake. Poor follow up and customer service, unable to repair what I am told is a simple repair for a computer shop, breaking a part in my computer that had to be ordered, over 2 weeks of waiting, losing an sd card. I cannot imagine this business staying...