Frame Factory & Gallery — Attraction in Largo

This was a 1 star but I have changed it to a 5 star due to the owner contacting me and wanting to make it right. The finished product was exactly as I had originally expected. Thank you for fixing it.

Do not spend the $1012.41— I’ve been saving my $ to have a very special painting, from Cuba, framed with double mats. Went to the shop for over an hour deciding on colors and my husband and I were VERY SPECIFIC about wanting a very large frame with mats. The bottom (interior) mat was supposed to be 2” purple and the outside mat was supposed to be (and is) 4” gray. We even laid it out on the counter (trying all different colors) and the ENTIRE time, it was spaced out in the requested 2”/4” measurements. When we picked it up there was only 3/8” of the purple. We said this was not correct and the woman said, no, this is what you wanted. Umm, no, it is not what we wanted. After going back and forth they wouldn’t budge and said they don’t do mats that’s large in their 20 years. Well, when it’s custom you get what you asked. She basically said we were wrong in what we wanted and they will not refund our $1,012.41. I should have take a picture in the store apparently. What a cheap, snake in the grass business. She said the customer is always right but I’m this case, the customer is wrong. When we got home and unwrapped it, we recorded it so they wouldn’t lie if there were damages, and guess what... yes, 2 of the corners were scuffed. I cannot trust to take it back because I don’t want them doing anything to my painting or screwing up anything further. What a horrible business. That is A LOT of money for me and now I have this beautiful painting I do not like. PS.. they gave the cheapest wall mounts possible so we had to go...

Attention jigsaw puzzle builders. After completing a 3000 piece, 48 inch by 32 inch, oceanic wonder jigsaw puzzle I wanted to have my effort preserved in a quality frame. I took the puzzle box cover to the Frame Factory for suggestions. Fortunately, I had not applied any of the traditional glue or sealer to the top surface. Frame Factory recommended dry mounting the puzzle to acid free foam core with archival tissue installed under the puzzle surface (bottom of puzzle). Since all of the mounting is done on the underside, the top surface picture quality is not compromised. Excellent suggestions were provided on frame style, color, and surface protection. They even provided large cardboard to safely transport the unglued puzzle to their store. Excellent service and workmanship quality, this place is worth...

While visiting my in-laws in Largo, we decided to get my mom in law an early birthday present - a framed family photo. We wanted it fairly large, suitable for a blank wall in their home here in Florida. But we didn’t think of this idea until just 2 days before our flight home! Not to worry, we popped in and the folks here helped us out in less than 24 hours! When it was ready I arrived to pick up the most stunning photo, printed and framed just as we hoped. The quality of the image is stunning and it looks lovely on the wall. Can’t recommend...