Appliance Parts Center — Attraction in Las Vegas

I cannot say enough great things about coming to this parts center! I usually get appliance parts online, and have to pay shipping and get the wrong parts and wait for them to show up. The last part I bought from Sears parts direct stopped working within like 40 days. The defrost in the freezer needs to work or the fridge side gets warm because cold air cannot get past the build up of ice. Out of frustration my husband looked online found the parts for 37.10, i went to order online and hubby said, please get it somewhere where i can get it today so our fridge works. Hubby found a couple places, this was one of them. THANK GOODNESS!! The part number i had for my fridgeidare (sp?) they did not have however they had a universal one which was 15.00 cheaper then online and I could walk out of the store with the part in hand and put it in same day! I was so impressed with the level of customer service! Being female, a lot of companies take advantage of that! NOT THESE GUYS!!!!! They not only helped me on the phone, they also discuss part with me in person!!! They were VERY knowledgeable and I am pretty sure they could have sold me a more expensive part along with extra parts easily.....but they didn't! I will NEVER order another part online!! NEVER!! I am so impressed I am really in shock! The last time I ordered this part from sears it was like 52.00 plus tax and shipping. I paid 24.01 plus tax here! I got more advice then a few hundred dollars could have gotten me!!! Totally stoked!! The person that answered the phone on my initial call was a gentleman names "Ramone" super nice guy! Very helpful (AND PATIENT!) When I got there the gentleman who got the part for me was named "Don". I simply cant believe there is a business in Las Vegas this NICE! And i did not get ripped off! I was an easy target! As a female who tries to fix her own stuff on occasion (kind of scary) I felt totally comfortable with the advice I received As a female I felt safe and HAPPY!!! And saved some...

Awesome customer service! Long story. I had an issue with a condenser fan motor that I purchased one day before. It had damage to it fresh out of the box, but I did not report it to the store like I should have. I didn't think that it would cause any issues. Turns out, the motor did not spin at all due to the damage. I'd already installed it onto the unit and added a couple of dents of my own to it due to trying to get it onto an old unit with warped metal. I called the store, but they were already closed.

I called the next day to try and see about getting a possible exchange, and I spoke with Eric. He told me to bring it in. I came in a few hours later (sometime after noon) with the motor, and Eric took the motor to the back. The manager (forget his name) came out with the motor and noted the damage. I took full responsibility for the additional dents and damage, but explained to him that I'd noticed damage to the motor upon purchase, but did not think it was a big deal (my mistake for not speaking up). I also noticed that the shaft did not spin at all when I took it out of the box (again, my mistake for not speaking up).

Instead of not doing anything for me, he decided to give me an exchange for another motor for a much discounted rate! Keep in mind, this was a very expensive motor, and all he had was my word. Yet, he still decided to give me the highly discounted rate! I couldn't be more grateful! These guys are amazing. And I totally would've understood if he did not do anything for me, as there was additional damage to the motor and he was well within reason to deny me any type of exchange. Thank you so much guys! You've made a...

Don is really professional and knows me by name. I feel like I can call him up anytime to ask question about our A/C project that we’re having done soon. APC will be installing a mini-split A/C unit on our casita. I’m excited it will finally have it’s own A/C unit instead of pulling from our main house A/C, which never seemed to work properly and just messed the main house A/C up whenever it was on.

Don’s company is also fixing our Samsung refrigerator. I had no idea they were an appliance repair company too! We have American Home Shield, but our policy doesn’t cover our fridge, so I was in search for a company that worked on fringes. Our neighbors said don’t use who we had, they were terrible. So I thought, well, maybe I’ll just ask Don if he knew anyone? His company! His Samsung guy Dave! He is seriously like a mad tech genius too, on top of being an appliance repair super smarty. He’s the only guy who ever came out to look at our Samsung fridge and didn’t roll his eyes and say, “Oh no, it’s a Samsung.” He knew exactly what was wrong with it right away. He also knew the parts we needed right away. Dave knows his appliances brands backwards and forwards. He can tell you which brands are great and which to stay away from. He was super helpful and answered all my questions. The guy is a gem to have on the APC team.

Anyway, I’d highly recommend this company for A/C needs, or refrigeration repairs. Our neighbors used them first for their purchase of two brand new A/C units, and that’s how we randomly found them. It was just by chance we happened to be outside and we walked over to ask a question. I’m so...