RH Las Vegas | The Gallery at Tivoli Village — Attraction in Las Vegas

I really wanted the Cloud couch ever since I first sat on one several years ago but I was always hesitant because of the high price point. I was getting to a point in my life- from buying cheap & affordable furniture to starting my collection of "forever" pieces to add to my home. Basically, I was adulting and looking at everything as an investment. I decided to get the Cloud couch and matching bed frame. Although delivery was estimated to be a lot longer than I was hoping for, I was excited to move forward! Finally, after years of being frugal, I was treating myself and shifting my mindset to valuing quality.

I really wanted to enjoy this process of completing my home, but unfortunately, my first RH order was overall disappointing. RH has a Members program that offers complimentary interior design services. I was excited to try out this benefit, especially because I have a unique loft floorplan and wanted to get professional help on designing my space. It wasn’t what I was expecting.. I shared pics and vids of my space and layout with the associate, and discussed my lifestyle and my (home) goals. I was open to adding more pieces to complete my home, but they were not very helpful.. I felt they weren’t keeping anything I said in mind as they sent me weird (didn’t make sense) floorplan sketches with measurements and the only things on there were the couch and bed frame I had purchased. Eventually, I gave up on the interior design services and just planned on figuring It out on my own. I paid a lot of money for top of the line stuff and was hoping to get top of the line customer service. I felt I was very calm and understanding in the beginning but it was one issue after another when it came to the deliveries specifically- from orders taking several months, to orders being delivered incompletely & missing items (from chair slipcovers, to a whole chair, and bed frame slipcovers again on separate delivery). I was starting to lose my patience.

I justified this investment by thinking I was getting quality product and quality customer service, but instead, this had turned into a terrible experience that continued to drag on (honestly, the worst in terms of purchasing furniture- I’ve bought stuff from afffordable places such as IKEA, Amazon and Wayfair- and have experienced issues such as missing or broken pieces etc but even they provided better customer service and actually made things right immediately). I had been in contact with the associate who helped me place my orders. Although they apologized and made promises (that were later broken), they did not offer any resolutions or attempt to make any amends to keep a potential loyal customer. After another failed delivery, I was expressing my frustration to the associate and I felt a bad attitude and got the feeling they simply just did not care. I decided to end all communication with them and reached out to client services. At this point, my orders were all incomplete or messed up.. I was over the situation, ultimately feeling buyer’s remorse and almost never wanting to purchase from RH ever again. I was ready to initiate a return for everything.

Maura from client services reached out to me to resolve the issues. She not only actually seemed to care and understand my situation, she also seemed to be very knowledgeable about the items that I got. She was patient with me and took the time to explain and go over our options. After some discussion back and forth, we came to a resolution and I ultimately decided to not return the stuff and cancel RH lol. It took about 6 months longer than planned, but I eventually ended up getting my dream couch...

Stole $175 from me. Avoid this dishonest lying merchant and definitely don't let them get your credit card number. They bait you into a paid membership that "you can cancel at any time" for a discount on furniture. After cancelling the membership I was charged anyway. My credit card # is also different..... Apparently they have an agreement with Mastercard if you get a new CC#, RH gets your new cc# as well, so they can continue to charge your new credit card where in reality the charge should be declined as it is a new number. I take some of the blame for agreeing to it, I should have walked out immediately when somebody suggested something as ridiculous as a furniture membership. Whatever happened to straightforward honest transactions with no strings attached where you just walk in buy something walk out and you are done with them until you decide to buy again? They do try very hard to continue to be a parasitic bill for furniture you bought a year ago. Oh and thanks for mailing your inch-thick catalogs that I never asked for - congratulations on your good use of trees. It is 2023 - who in the world is using paper...

We went it’s the store hoping to find a nice cabinet for our living room and came out disappointed; the whole time we were in the store no one had said a single thing to us, all of their furniture is overpriced and underwhelming, every couch to closet looked alike, and there was really nothing special about their options. Along with that, I understand that we don’t look like we have very much money, however one of the employees kept following me and my family around the whole store without saying anything to us, and not even trying to help, my dad even asked her if she was an employee and she just stuck her nose in the air and walked away. One of the worst experiences in a store that Ive had recently, hope they...