Apple Leawood — Attraction in Leawood

My boyfriend and I drove 4 hours from Tulsa, OK after getting wrong information from a tech at our home store. After downloading just one app that was needed for our photography/videography business half of the storage space was already gone. So, due to COVID all of the stores in our state are sold out of the MacBook that we needed. Apple stores are only receiving blind orders and we were told that ordering online could take up to a month. Under normal circumstances this would have been fine but we have a project coming up and we needed a new MacBook. About 2 hours into our drive out we called just to verify that they had the Mac and spoke with Brittany, who went above and beyond her duty to make sure they had the correct Mac in stock. Originally, when she checked online it stated that they did not have the Mac. She decided to go ahead and take it one step further and went to the back to double check. Additionally, she gave us the amount we would pay when we got here so that there were no surprises. When we arrived we got Ben, who also went above and beyond to try and get everything to flow smoothly. As our luck would have it, we hit just about every single obstacle there was to make everything an inconvenience. Our Apple credit card would not go through when the amount due was well under the max on the card. After Ben went back and forth a million times to get this figured out, his manager ended up making a million and one calls to her support team after the credit card company closed just before she called. Here’s the kicker, Tara comes out, who was the store manager at the time. She said that after speaking to her global support team, that there was nothing she could do and they suggested she send us back home...4 hours away. But she said that she didn’t feel right doing that, it wasn’t in her heart, and she stated that she would cover the difference in the Mac. This was the biggest blessing we have received in such a long time. We truly believe that nothing but fate brought us to this store on this day. It was fate that we spoke with Brittany, then Ben, and finally Tara. We couldn’t be more happy. I’ll be purchasing my own Mac soon and i will make the 4 hour drive back out here on a day that all 3 are working just because I would give them our business any day of the week. We’re absolutely impressed with everything this Apple Store was able to do for us. I would bottle all of the stars in the world for them if it were possible, but for now 5 will do!

Note: If Brittany, Ben, or Tara happen to see this, you are all blessings on this earth and we are so so so grateful for you and the entire Apple team!! Thank...

I've been an exclusive apple user since they launched to the general public. I know posting this review won't move the needle for them at their scale but if it just saves just one person from going through the same thing that it's time well spent. This is why reviews are helpful, right?

I had a line running from the top to the bottom of my screen right in the middle just appear a week ago. OK so of course I made an appointment at the genius bar and waited for the time to come to which they needed to order a screen. I was told they would notify me when the screen comes in to bring it back and they'll swap out the screen.

I was notified that the screen came in, so I drove back to the store as instructed. Upon meeting with the repair person, I was told they would need to keep my computer until Friday. I'm not sure if that works for people but it was a surprise to me, I wish I would have got a heads up on that. They offer me two options one was to send the laptop off, and have it delivered to my house or to they would order the screen I would come in and swap it out I chose the latter because we thought it was going to be quicker.

Obviously, a small business operator cannot go a week without a computer. The repair guy was a good company man I'll give him that, he tried to upsell me to the business team which I had already talked with before. I just struggle with the company this size not being able to tell you when your computer will be done so we're just going to sit on it for a week because there's 12 in front of it. What would be really nice is if they would call you and say “hey we have time coming up Wednesday at so and so you could drop it off we could have it ready in 24 hours or 48 hours or even 36 hours” but not just sitting on a shelf for a week. That doesn't serve anybody.

After I left, I thought about what poor business this was, and I thought I'd try to call and talk to the person that ran the store but coincidentally the person who answered the phone took my name and handed me off to the same person that waited on me. So, I would suggest knowing that you're not going to be wowed by the service after the sale. He did acknowledge there was a training opportunity there but offered no solution other than leaving it till Friday. Can't blame him he's just doing what he's allowed to do.

It may seem like a lot knowing that we have 8 Apple products in our house, but again at their scale doesn't...

On Friday morning, Feb 13 2015, I walked in to Apple store expecting an EASY customer service experience! IT DID NOT HAPPEN! 4 weeks earlier, I had upgraded to the New i5s phone, that from day one would only hold about 4 hours of battery Life...On Thursday evening of the 12th,I took my phone back to the people at Verizon where I had bought it, and they told Me that Model had a high # of phones with a battery issue and all I needed to do was go to the Apple Store and they would take care of it. I arrived at the Apple store about 9:45 am, the young man who greeted me told me that the tech people come on at 10 am but I would need an appointment....I told him NO I'm here Now Its a Battery issue lets do it at 10....he then sent me to another guy who asked me what the problem was and he told me I need to come back at 2:00 pm they could not work me in for the morning! I told him NO I want it fixed when the tech guy starts at 10:00 am I am here NOW! He told Me that would not be possible...I had to make an appointment!....I told him I did not expect such shitty service and he told me he would not tolerate such strong language, so I asked him if crap Service was more to his liking....All he said then was to take a seat and they might get to me in about 45 minutes....I then went back to the first guy I talked to and said...Look all I need is a New Battery...Can I just buy one and I will put it in myself...He Said...Oh NO! This is not allowed, You must see a tech guy and you cannot buy a Battery.....I left the store and went back to my Verizon store at Ward Parkway and told them of my experience....They told ME they were SORRY and made a Call to Quest, a few blocks away.... the people at Quest had my New Battery installed in less then 5 Minutes....Yes 5 Minutes! I am Really upset with the staff at Apple...They had a Customer that needed about 5 minutes of attention and went out of their way to make My experience as bad as possible....Talk about SHITTY SERVICE.....I MEAN CRAPPY SERVICE....OKAY, OKAY, OKAY...I...