Le Creuset Outlet Store — Attraction in Leesburg

Subject: Poor Customer Experience at Leesburg, VA Store

Dear Le Creuset Customer Service,

I’m writing to express my disappointment regarding a very upsetting experience my daughter and I had at your Leesburg, VA location.

My daughter has been excited for months to purchase her very first Le Creuset Dutch oven. She loves to bake and cook, and after saving diligently, she was finally ready to buy a piece she’s dreamed of owning.

Unfortunately, when she arrived at the store, no one offered her assistance. Even more troubling, one associate told her to leave the store without explanation or cause. When I entered the store to speak with her and understand what happened, that same employee walked away as I was speaking. I politely asked for her name and the store manager’s contact information, but she refused to provide either.

This experience was not only disappointing—it was disheartening, especially for my daughter who was looking forward to this purchase for so long. We hold your brand in high regard, and this kind of treatment was completely unexpected.

I’m not sure who to contact directly about this, but I would appreciate hearing from someone regarding what happened and how this situation will...

I cannot say enough wonderful things about Iryna at the Le Creuset store in Leesburg! From the moment I walked in, she brought such warmth, enthusiasm, and expertise that she completely changed the way I look at cooking. Iryna doesn't just sell cookware—she inspires a passion for creating meals and brings out the joy in the process.

Her knowledge about every product in the store is truly impressive, and she takes the time to understand your needs and guide you toward the perfect tools for your kitchen. What really stood out was how much she genuinely cares—about her work, about the brand, and most importantly, about her customers. She made me feel excited and confident about trying new things in the kitchen, and thanks to her, cooking no longer feels like a chore—it feels like a pleasure.

Le Creuset is lucky to have her. Iryna is an absolute gem, and anyone who has the chance to work with her is in for a...

Abundant selection and knowledgeable staff. I have visited many times but their handling of Black Friday stands out to me as a great showcase of their excellence. When they didn't have what I needed, rather than simply push me to online, they participated in my desire to use my dollars locally and ordered to my home for me, even going so far as to get their Black Friday specials matched for me in my order and ensuring I received the free online gift. The gifts showed up exactly as I had hoped and the freebie was better than I imagined: a gorgeous snowflake platter that I will treasure and serve with every holiday. I've never been disappointed in the service I receive and feel eager to return whenever I get the inkling to boost the collection. They also often have great half-off clearance deals! So there's always a reason to swing...