Kid to Kid American Fork — Attraction in Lehi

I usually like places like this but I didn't have a good experience. I'll change my rating of I see improvements in the following things. But first I'll explain what happened. I had extra items that were new because I had a baby shower and got some of the same items more than once. I didn't have gift receipts to return them so decided to sell them here thinking I'd get a fair price (items were worth $20+). FYI I have pictures of items I took in order to sell and they had tags with PRICE ON THEM. I also took gently used baby clothes that I had. I got there and was told it would be a 1&half hour wait but I needed to stay in the store (or be back before the hour and a half ended... I wasn't told this when I was checking in... Found out later) I saw there was a lot of items to be reviewed so decided to go to the store next door and change my baby's diaper. It was crowded in the kid to kid store and kids were all over the place. I expected that but I didn't want to bother anyone with my baby fussing. I changed my baby's diaper and looked around the store then after an hour I went back to Kid to Kid. I noticed none of the bags before mine were touched and there were more bags. I lingered at the station where the employee was checking stuff. A few more people came in to sell their items and the employee informed them it would be a 2 hour wait but that they needed to stay in the store or come back before said time or they'd lose their spot. Here are the things that I believe should be changed in order to run things smoothly and to have customers get a DECENT experience: Since it's a kid's place I realize kids get into everything and want to play. Toys were scattered all over two aisles. None of the parents were picking up after their kids made it hard to shop and move around. There were tons of people today and I only saw TWO employees. They were doing the best they could but I could tell they were getting fustrated with long lines, noisy kids, and impatient customers. YOU NEED TO HIRE MORE PEOPLE! Or at least have drop offs. Other places I've been to you can do that and that gives employees to help customers around the store, tidy up the place and help look for things. There was a point where the store was full of people and the two employees were inside the storage room. A few customers left because of that. It also created such a long wait because an employee would stop to help someone and leave the clothes or items to be sold untouched or barely looked through. Once they'd come back it would take forever for them to finish one bag. I saw a few mothers struggling with their babies and kids too because they didn't want to lose their spot in love they had to wait at the store. I had moments I was struggling too. I felt sorry for the customers AND employees!

The things I sold were not sold at a fair price to me at all! This is the biggest thing I had an issue with. In total, I was offered $15 when I was at least expecting $25! I was going to argue but I had already waited more than 3 hours and my baby was ready to go home! I didn't want to be that angry customer so I decided I was going to write a review. The new items were sold for $1!!! I took back one of the items (baby bouncer that was worth $27.99 at the store I CHECKED!) The website says that they'd do 20% off the retail price. I was offered at the most $3.00 for it. Seriously... I didn't want to ask about the rest of the new items I brought (baby girl blankets with tags prices ranging from $5.99- 14.99) I had brand items as well.

Hopefully they change because I like stores like this and I've shopped at places like this where they have a lot of employees, cleaner environments, no long waits and...

The store is smaller than other Kid to Kid's, but for me, the staff is what gave this place a 1 star for me. I say this with some apprehension because I'm not one to ever use race as an excuse (my husband and I are both Native American), but it seemed that we were treated differently because of the color of our skin. When we walked in to donate (it was our first time donating), the worker started giving us a really hard time because we brought our donations in a trash bag and not in a basket (a policy that had been implemented literally days before our visit). She gave us the hardest time and was so rude to us about this BRAND NEW POLICY. We apologized for not having a basket - this being our first time to this location and also our first time ever donating. She very apprehensively gave us an empty basket that hey had behind the counter with a one time card. I'm not mad because of us not following their policies. They have them in place to make their job easier. But this lady was incredibly rude and demeaning to us about it. What makes me feel like it was a form of racism (micro-racism at the least) is that a white lady walked in about 10 minutes later with her stuff in a bag and the SAME EMPLOYEE looked at her and kindly asked "Do you need a basket? Here you go" without explaining the new policy, giving her a hard time, or being rude and demeaning. I left insulted and heated. It's not the first time I've experienced this level of racism (yes, there are levels... It's not all radical), but I know the signs. And the only difference between us and that other mom was the color of our skin. I will never be visiting this Kid...

If I could give a negative star rating I would!!! Do NOT waste your time with this store!!! They are the most unprofessional, unethical, dishonest kid to kid. I’ve sold for years to the Lindon store that unfortunately closed. This was my first expierence with the American Fork store. I did a drop off of several large item including a new Serta baby mattress and learning toys. 3 large bags of clothing items. I was told it would take a few days to complete my buy. I called to follow up 7 days later and told they still haven’t got to it. Was told to try again in a few day. Every week I contacted them for nearly TWO MONTHS!! Was always given the run around. Finally found out the buy back was complete (even though they never contacted me or send an email as their policy states) but that they were only paying out $64 of literally hundreds of dollars of items. The mattress alone was $150. I was not expecting retail by any means as I had sold to another kid to kid previously numerous times. Then they preced to tell me I’ll have a $22 credit to the store for summer items they bought back. I told them I requested cash only and they said sorry it’s only available store credit! I never get store credit nor do I purchase anything from their stores. They refused to cash out the $22 and said since I was donating items not bought back they will just take the $22 of items as a donation!???!!! Seriously???? I didn’t donate to you to turn around and make a profit! So incredibly dishonest and unprofessional! Avoid this place like the plague I...