IT Computers — Attraction in Lincoln

1 star for each computer they've assembled for me, usually decent work and takes less than a day. After my experience with them today I will never be going back there with my business, and I have gone to this store for years for the occasional cable or part back when it was called dit computers.

Yesterday I talked to a very kind and friendly gentleman that has a fantastic accent, and he helped me get a new external hard drive for my family because I had concerns our old picture drive was going bad. He told me they would look into it and if they could fix the old drive it would be 60$, their standard work charge, the same as what it costs to put an entire computer together. The nice fellow assured me they could format the new drive the way I wanted, that it was simple to do and would be free. Great, I went home fingers crossed that my priceless family pictures could be saved.

So they call me today and were unable to access my old drive, since they couldn't there was no service charge . I go to the store to pick up both drives and get home to my better half and figure out what to do about this unfortunate situation. When I was at the store speaking with a different, particularly heavy set employee, he tried telling me they couldn't format my new drive without a 40$ software, what I had been told the day before was easy to do and would be free. This unpleasant individual was essentially lying to my face, trying to nickel and dime me... A quick google search at home and I found that I could easily format the drive myself in 5 minutes using the standard disk management utility for windows......

This was all very upsetting. This was a store I trusted to help out every once in a while, and they tried to abuse the situation to make some food money. I hope that rude fat guy is happy, I won't be visiting IT Computers ever again in the future unless he no longer...

Staff are overall very knowledgeable and helpful, but their product selection is a bit slim. I would also caution against buying any cables or adapters that aren't branded or have a part number - most all of the cables and adapters I've purchased from them have literally zero branding, part numbers, specifications noted, or anything like that. Good luck finding out what version of DisplayPort a cable is using - which matters, especially when you're dealing with 4K displays and are trying to connect a display with only HDMI out ports and a PC with only DisplayPort video in ports. I've had to return multiple things like that because they didn't work, while associates told me "no one else has had problems". I don't blame employees for that, but carrying no-name cables and not including the version/specifications and charging 3x what you pay if you buy a brand-name cable elsewhere without actually providing any information about it is not the most ethical business practice, especially when they have signs posted everywhere that compatibility is the customer's responsibility. It's hard to gauge whether something is going to be compatible or not without any specifications. I haven't used their support and thus can't comment on that, but for parts that aren't branded, I would recommend...

I took my computer in because it was randomly shutting off, and I was told that it was the motherboard, so I agreed to pay to have it replaced. When I got it back, the mouse was sticking and I couldn't click on things without clicking at least 4 or 5 times to try to get it unstuck. I took it back because that had never been a problem before and was told that it was just a missing or broken part under the mouse, so they put some foam or something in it so that it would work better. When I got it back, not only did the mouse still not work very well, but my computer is possessed! The cursor moves all over the screen by itself and clicks on everything in its path. It is crazy to watch your cursor racing around the screen, closing things you're working on and opening all kinds of things you didn't want to open. So after putting money into fixing my computer, and getting it back worse than when I took it in twice, I bought a new Dell computer online. I use my laptop for work, and a host of other things, and I was tired of losing my work, having to go to the task manager, and then quit applications in order to get the cursor to stop moving around the screen. I will never go back to IT, as I do not trust a company that gives me back my laptop with more probllms than I took...