Sleep Number — Hotel in Lincoln

My fiancé purchased the sleep number I10 flex Top king 360 smart bed w/ mattress pad total protection plan $11,198.59 later with a 25 year warranty and 30 day money back guarantee, which they didn’t honor then. Big surprise to find out that they want to charge $100+ to come and take a look at “the great divide” if you are a couple I would not recommend purchasing this mattress the divide between the two sides that allow the bed to incline independently has separated over the last 2 years now having a 6 inch gap between the mattresses making it impossible to sleep comfortably with your partner. Without waking up trapped inside the gap. And at the chiropractor as soon as your able to start walking again. We called them to purchase a solution or something to fix it. And there is no solution we were told we must be getting out of the bed wrong and for $117 they could send somebody over to adjust the foam. I am hoping that I save you from making the same mistake and trusting the wrong company with your sleep comfortability. And I would love to update this review and inform you all that they did the right thing and resolved this...

Worst experience I've ever had with a company. I specifically asked them if there was any penalty or charge if we decide we dont like our overpriced air matress and the guy said no its a risk free trial... then they're trying to charge me to have their people come take it away. The question i specifically asked was if we dont like it the only money im not going to have returned to me is the mandatory setup fee which is also stupid, and the sales person said yes that is correct. Argued with the store and customer service for weeks before I finally had to dispute it on my credit card which worked. Might be a good bed for some but do yourself a favor and try any of the better and cheaper beds that will give you a full refund for real if you dont like it because theyre confident in their product. We ended up with a purple matress after trying 5 others

Response to their response:

Its not risk free and as I said your sales man lied to my face when I asked if their were any fees to return it, after we had established that there was no refund for...

We recently purchased a new bed from Select Comfort. My husband and I have slept on this bed for many years, and purchased this brand of beds for both of our adult sons. We decided to replace our King sized bed with a Queen iLE with Sleep IQ. The sales people at the store were very helpful. My husband had done research online before we went shopping. So we made our decision fairly quickly, it was super helpful to be able to try out the bed's features in the store. I was very pleased with the staff that came to install the bed. They arrived on time. Thane and Cody were very considerate and careful to keep the house clean, not bump walls, etc. They efficiently set up the new bed, and moved the old bed into our garage for easy transport. We have slept on our new bed two nights now, and I love it! Thanks...