Hydrous Wake Park — Attraction in Little Elm

I used to come to this wake park every day after school in 2015, I my friend and I had used Groupon to purchase 40 passes between the two of us that were promoted to come with both gear and a two hour ride pass and we had never had problems with this before. We went back yesterday because I had remembered that I still had passes left and we got in just fine, the staff was very friendly and helpful. Unfortunately that did not last very long, as today we had shown up to go wake boarding like normal, and we asked if we could use two passes for each of us. Then we were informed that we still needed to pay for equipment after using one pass per person and we were confused, we had never had to pay before. After talking with the owner, we were told that after each pass it was $15-$25 dollars more for equipment which was never explained to us after going here for many years and that they would not honor the Groupon, which advertised that it came with equipment rental as well. The owner made no effort what so ever to help us and honor what we had purchased before, and was definitely not a very inviting person. I believe because the owner was there the sales woman that was working was less inclined to help us as he did not seem like he wanted us to be helped. We ended up leaving the park wondering why after all this time we were able to get in without having to pay for gear when we realized that they had been using two passes (each was supposed to be a pass for two hours and equipment) each time we had went without telling us. So when we had only gone 8-9 times prior when we arrived today we only had 23/40 passes left and nobody had informed us of this. Even at that, I wish they could have worked with us more but it seemed like they didn't want to help us at all. Very disappointed with the owner's handling of the situation and that they no longer honor what I had purchased. He could have at least offered to let us use extra passes for equipment but rather just seemed to get...

I think this is my 1st negative post about one of our adventures.….

On Saturday we went to Hydrous - Lake Lewisville for a private 2 hour wakeboarding class. We were supposed to be in a private training area with a coach for 2 hours.

We arrived and a nice young man helped us get set up with life jackets, boards and helmets. He then took us to a shelter area by the lake.

We were by ourselves for a few minutes while he very briefly went over how to wakeboard.

The line was getting longer to get on the cables so we just followed along not really knowing what we were doing.

We were instructed a little more as we were waiting for our turn to connect to the cable and the other line of mostly very experienced guys were within a couple feet of us.

The 1st few of us that went out did not know what to do when we fell. It was a little scary floating around in the lake trying to get back to shore with guys zipping around.

The people that work there are very nice but I am disappointed we did not get the experience we paid for. Some of the ladies only tried it a couple times and one just left as we got started.

It was a lot more difficult than we imagined but could possibly have been made a little easier with the right instruction.

It was an adventure but not one I will be planning again...

The facilities were great. I liked the fact that a brew house is attached to the park. But how the line operators run the cable and wait line to ride was terrible. The operators set a "fast lane" and "slow lane" which really was "our friends and regulars" and "everyone else" lines. They would supposedly increase the cable speed and let the riders in the "fast lane" skip the line of riders in the "slow lane". After the friends and regulars had 2-3 starts a piece, then they would supposedly slow the line down and let the "slow lane" riders all start once. Then back to "fast". I say supposedly increase and decrease cable speed because I rode on both settings and couldn't tell a difference. A single wait line for riding the cable would be much more efficient at getting riders on the water and fair to everyone waiting. If the more experienced riders have a serious beef with the cable being a few mph slower then simply increase the cable speed for segments of time. Example: run the cable at 19mph every other 20 min and in between then run it at 16 mph; with only one wait line to get on the cable. The way it is operated now feels like the staff is giving preferential treatment to their friends and more...