Megaplex Theatres at University — Attraction in Logan

WOW!!! I decided to go early in the day when it is less crowded for my Birthday and try a D Box seat. I arrive 30 minutes for plenty of time to get seats and have a good seat selection. When we get there, the system was down and would not allow us to buy tickets, so we sat and waited for about 15 minutes. They finally just told us to go into the theater, and sit where we wanted. We had already discussed with them that we were planning on doing the D Box, so we went and sat in the D Box seats. Just after the previews started, am extremely rude woman with about 5 small children, (It was a Pg13 Show), enter and very loudly that we to make a scene that we were in her purchased seats, and demands we get out, while blocking us from actually getting out of the seats. Now humiliated and made to look like we were just randomly stealing seats, we left to discuss it with the IDIOTS that told us to sit where we wanted. (WE HAD ALSO PURCHASED CONCESSIONS AT THIS POINT!!!) We explained that we were rudly kicked out and, they then said we could come to the next showing at 9:40 at NIGHT!!!! Why in the world would I come back when all the very rude college kids are there with their dates making out? NO.... Then they wanted me to drive across town to the other theater that didn't even have D Box! All the 18 year old passive aggressive manager would say is, "YOU CAN'T BLAME US FOR THE SYSTEM GOING DOWN......IT'S NOT OUR FAULT THAT YOU DIDN'T ORDER TICKETS ON LINE.... AND SIMILAR BLAMING OF ME FOR THE INCIDENT ...... OKAY! Here's the thing wench! It's your job to MANAGE, to make sure certain incidents don't happen... IF YOU KNEW ALL THE SEATS HAD BEEN SELLING OUT THEN DON"T TELL SOMEONE TO SIT WHERE THEY WANT!!! That's simple bad management! Then she kept acting like because she let us go in for free she had been doing us a favor... TO WHAT? Get humiliated and kicked out of our seats? Yes that was a HUGE favor..... SHE literally acted like it was MY fault for not ordering on line! Okay hardly anyone does that because of your additional fees! I showed up early for a reason! She wanted to just send my across town for once again a much later show and we had already bought concessions. Then she wanted me to go see a film I absolutely had no interest in. HERE IS A CLUE!!! On your birthday you don't want to do something that you NEVER wanted to do or see.... She could have offered even a gift card BUT NOPE, did not happen. This was not our first bad experience here either. We went on a Friday night and the theater was filled with college kids that were literally throwing cans and garbage around and hitting people in the head, when complaining the management just said that's what it was like on Friday! WHAT? How have you people NOT been sued? ...

It looks really nice from the outside, the lobby itself though is a flustercluck of stanchions. I couldn't tell where I was supposed to enter the line, or leave the line, and ended up cutting the people waiting.by accident. Also. I purchased my tickets online and then they couldn't scan the mobile barcode because my screen was cracked; first place I've ever experienced this problem. Couldn't give my purchase in my card, but they let us in since they saw it was verified. Also, got into the theater only to realize it was in 3D and they didn't tell us, or give us glasses, and when I went back to ask they told me they were "over on that counter in a bin" like I was supposed to know that. Managed to get glasses before the film started, and that's about the best it got...aside from the movie.

Saw Captain Marvel, which was awesome, and made it through to the mid-credits scene which played just the right amount of endgame, and was patiently waiting for the post-credit scene when the fire alarm went off starting to evacuate site to a fire in the building. Everyone calmly left and walked out and that's when someone from the theater staff came outside after everyone saying "it's just our cotton candy machine, you can go back in." Which in itself is good news, but if you're calmly saying it's just your cotton candy machine like it happens all the time you should probably get that taken care of to avoid these issues in the future. It completely negates the experience and detracts from the 'suspension of disbelief'... Which, I can't imagine how annoying that is for other movie goers in the middle of a different film...

4-stars. Would have been 3, but I got to finish my movie and there wasn't...

Update: They now offer Open Captioning! This means subtitles on screen, every Wednesday (various showings)! +1 Star. This is great as my Mom is nearly deaf. However, my original post still stands, unprofessional and incompetent staff. First time I got my parents tickets the subtitles were BELOW THE SCREEN, unreadable. The second time, I went with them for Aladdin, the subs we're cut off and below the screen again! I went and complained to management and they finally fixed the subtitles placement. Does no one do a check beforehand?!

Original post: Extremely unprofessional service and management. If another theater opens I'll never come back! They don't enforce seat selection and there system gives you the wrong seats at times. In person I ordered 3 tickets for the middle of row M, the cashier girl even verified. Came back 2 hours later to watch the movie with family and the tickets were actually FRONT ROW GARBAGE. I talked with the manager who could only switch my seats to the furthest back corner seats. She told me the issue happens sometimes if they swipe too much. I asked if I got at least a free soda for being gypt my seats... I recieved a flat "no" and had to move along. What establishment admits to messing up a customers order, and doesn't apologies or at least give a small soda? - 5pm Mad Max 2D showing, seat L1. I'll make sure to leave...