HOTWORX - Londonderry, NH — Attraction in Londonderry

We liked the training, and everything was fine until we tried to cancel the membership. The cancellation policy is terrible!!! First of all, only the manager can cancel your membership. The manager works a few hours a day, and, of course, every time we came, she was not there. After we finally saw the manager and she cancelled our membership (which cost an additional $90), we still had to pay for the next two months, and we were okay with that. We planned to attend for those two months, but the next day after the cancellation, they blocked my account!!!

They said I had an overdue balance of $170 that I had to pay. This was a complete lie, as my card had been charged automatically all the time. After a long conversation, they apologized and said it was a mistake, but they couldn’t unblock my account, so to book a training session, I had to call them every time. This was inconvenient for me, so for the last two months, I just stopped going and was relieved that I had finally cancelled. But two months later, they charged me again!!

I called them several times, and they supposedly said that everything was fixed. And now, another month has passed, and they charged me again! I do not advise giving them your bank information. This is terrible customer service. I had been reluctant to write a bad review for a long time, but this is too much.

The first two months after cancellation, I paid but did not attend because they blocked my account. Now, for another two months, they continue to withdraw money even though I call...

I've been at member at Hotworx in Londonderry since they opened. I was looking to try something new and I'd read about the health benefits of infrared saunas. I was especially interested since I'd heard with regular use, people were reporting improvements with autoimmune disease symptoms, specifically inflammation. Something new and challenging that can get me in shape, potentially reduce chronic pain, with flexible scheduling...um, sign me up! I thought I would like it but, I love it! I'm getting toned and most importantly, I feel awesome. I think the best part is the short classes with scheduling available 24/7, no reason for this busy, full time working, single mom to not be able to squeeze in class when I need it. The staff and members at the Londonderry location are friendly and fun. If you're considering going,...

I used to go to a Barre Studio pre-covid but then the location changed and then it closed. I’ve been trying to find a new fit. I found HOTWORX and thought I’d give it a try. I can choose sauna workouts by myself or with a friend. There is no need to worry about judgement or anything, I can workout comfortably whenever I want since it’s open 24/7. I am now addicted and got a few friends to try and are addicted now as well. The staff are friendly and helpful, they are patient with any and all questions that have been asked since joining around Thanksgiving 2024. I’ve been able to go outside my comfort zone and try classes I wouldn’t normally try since I can by myself. I get to set my own temperature as well. Most of the other people are nice, friendly, and supportive. Highly recommend...