Although the room and hotel where clean, decor was bright and if everything worked would have been an enjoyable stay. However basic items like TV service and Wifi which have become part of everyday life where not working. Upon arrival we found two TVs in the room, one TV did work while the other couldn’t connect to WiFi. Reported to the desk when we left in afternoon but when we returned hours later the TV not working was not fixed but now neither worked. No internet access needed for operation Notified the desk which did come up to room but was unable to connect to WiFi The WiFi the TVs share is the same one guests get to connect too. The Guest WiFi!!!! I was unable to use the WiFi the entire stay even causing me to leave early morning so I could get to a useable WiFi connection for work. As I said TV and WiFi are not a luxury they are a normal part of life which didn’t work the majority of my stay. The desk personnel also reported their connection was unstable. SUGGESTION; the hotel should have more than one WiFi router, one for guests (not tv in rooms) but one for hotel operations including the Room TVs and people ability to work and use social media. Also the fireplace in room didn’t work consistently. The manager on duty said that it needed to have a part replaced so obviously they knew about the existing problem. The part couldn’t be replaced until after we checked out. Really? For this we were offered a resort fee waiver Of $37 against the room charge of more than $400. A resort fee which should never have been charged since the hotel offered no on site amenities but could at their sister property a ten minute walk away! The people at the desk tried to be helpful but it was clear that they were setup to fail as they had no authority to offer more that resort fee. They couldn’t even reset the router without calling some other party for permission. Work out basic services before charging rates equal to hotels that do.