The Robinson Ale House - Long Branch — Restaurant in Long Branch

Great place, food and service. We only had one issue with the hostess and I will put that as cons, but the rest is all pros.

Our server came up to the table with the smile, introduced herself as Ava and provided the quickest and best service we ever had and we eat out a lot, so we can compare and tell that she cared about the customers and our evening out to be more pleasant. She asked first if we were comfortable at the table that was given to us, took our drink order and answered a few questions. We ordered our dinner, in which I had a pork chop, which was amazing, cooked to perfection and with great presentation. A few in our party had lala burders which they loved and another diner at our table ordered full dinner portion of oysters which were amazing, fresh and to our liking. Food came out quick, cooked well, no complaints and only praises for the waitress and the chef, including a few people who helped bring food to our table, who were also very attentive and absolutely professional. All was well and made our day at Long Branch, even better, a nice conclusion to a wonderful day at the shore. 5 stars, but there was one issue, which would not make me bring the rating lower, since I didn't want to make it all about the 1 con that we had.

When the hostess went to sit us at our table, which was outside, the table was not just close to two other tables, but basically chairs were so tight that one had to leave for another to sit down on both sides. We were party of 5 adults, so seeing that, she could have used better judgement, but that was not even an issue. When we said that it is a bit too tight, which we usually try to make work, but there was no way we would squeeze into that space, on both sides, the hostess responded that the people on one side are about to leave, where we saw they had just got their desert and coffee. I politely went over to her and said, we have 5 adults, those people are having coffee, but even if they were leaving, that leaves us with the other side still very tight, and not capable of sitting down. She looked angered and annoyed, since this was second time we asked, she asked another hostess, who was much more pleasant and smiled at me, to which the other responded about putting us indoors, which I agreed to right away. They put us in the both which was workable, but once again, very tight for 5 people. We set down, and I even thanked her, to which she didn't even acknowledge my response to her and looked annoyed. Word of advice, she can take some lessons from Ava, our waitress in this department on customer service, after all, I was not complaining about something or making her job more difficult, I was trying to have a meal with my family and sit with some level of comfort to say the least. That is why Ava asked if we were comfortable, because from the looks of it, it looked tight in the booth as well, but we accepted it and went on with our order.

Thank you Robinson Ale for great food, great waiting stuff, but maybe have a conversation with hostess(es) who are not able to distinguish between little kids and grown adults to...

Dear Owners/Management,

I am writing to express my disappointment and concern regarding a recent visit to your establishment on Sunday, June 30th, 2024, between 1:00-2:30pm. While I appreciate the warm and welcoming service provided by my waitress, Bea, I was deeply troubled by the disrespectful treatment displayed towards a homeless individual named Ark that I was just getting food for.

As I enjoyed my meal and worked on my MacBook, I noticed a homeless person pacing back and forth on the sidewalk, followed by police officers. Instead of attempting to find a solution to assist him, I observed from afar that the officers were merely observing him from behind one of your pillars. This lack of intervention was disheartening.

Motivated by compassion, I sought the assistance of a waitress to serve Ark. However, I was met with a disappointing response from Tiffany, who displayed a disgusted expression and advised me not to give him a menu. This reaction was unprofessional and lacked the respect that should be extended to all customers, regardless of their circumstances.

In contrast, Bea, my previous waitress, demonstrated exceptional professionalism and treated Ark with dignity and respect throughout my interaction with her. It was disconcerting to witness the unpleasant facial expressions and negative behavior exhibited by Tiffany towards both Ark and myself. This type of behavior is not reflective of the high standards I expect from your establishment.

When I brought these concerns to the attention of the manager, Kevin, I was met with an unprofessional and disrespectful response. Instead of addressing the issue at hand, he dismissed my concerns as assumptions and raised his voice at me everything is on camera. This response further exacerbated my disappointment and led me to question the management's commitment to customer satisfaction.

I believe that every customer, regardless of their background, deserves to be treated with respect and dignity. It is essential for the owners and higher-ups to communicate and enforce this expectation with their staff. Failure to address these concerns will not only result in the loss of my patronage but may also discourage others from visiting your establishment, as several witnesses observed the entire scenario and expressed their disappointment with the way it was handled.

I kindly request that you thoroughly investigate this incident by reviewing the security camera footage from the specified time and date. I am confident that it will provide valuable insights into the behavior of your staff members. It is my hope that appropriate actions will be taken to rectify this situation and prevent similar incidents from occurring in the future.

I would appreciate a timely response regarding the steps you intend to take in addressing this matter. I believe that by addressing and rectifying this issue, you can demonstrate your commitment to providing a welcoming and inclusive environment for all customers.

Thank you for your attention to this matter. I eagerly await your response.

Sincerely,

David Charles Found,...

We came to Robinson’s because there was a long wait at our usual place, and we were hungry. It was our first time here. We waited a while to have our order taken. Our drinks were very slow in coming out so we asked the waitress (when we could get her) where they were. She seemed to have forgotten and went to get them. Mine was supposed to be a mocktail, but it had alcohol. When I was able to flag her down again I told her about my drink mixup. She apologized and went to correct it. A while later we caught her and asked about the drink that had not come yet. She again seemed to have forgotten and then told us someone else took it. I finally got it halfway through my lunch (which was after the appetizer when I would have liked it). In addition, when we ordered our food we were told that our sandwiches came with chips but we could have fries instead. So we asked for the fries instead of the chips. Our impression was that the fries would be in lieu of the chips, but no, when we got the bill we were charged almost an extra $20 for the four fries we got for all of us. We should have been notified WHEN we ordered that they were not INSTEAD of chips but available for an extra charge. Too much waiting and too many problems for what we paid. Oh and my BLT which was supposed to have Mayo as per the menu, did not. I didn’t bother asking for it bc I didn’t want to be there any longer than we already had been. Will not return. waitress was very nice just seemed either new or had too many tables to wait and fried...