AMC DINE-IN Marina 6 — Attraction in Los Angeles

I went to see "Little," recently with a friend and the atmosphere and environment was really nice as always, although the service and food was regrettable. I ordered something simple from the menu, chicken strips. I stated very cleary that I didn't want any sauce with honey and it was because I was allergic.

Then I very clearly stated I only wanted a regular barbecue sauce. When my food came I had several sauces on my plate instead of only the one I ordered and I had to ask if any of them had honey in them. The server unsure stated he would check. After waiting to know for quite some time he then returned stating that the barbecue sauce had honey in it, horrible. So he had to then move all the sauces from my plate since I only ask for BBQ sauce and they did not have barbecue sauce without honey.

I then asked if anything else had honey on it he stated he would check. When a completely different server came back he said asked what I needed help with pointing to the help button when I look at him confused. I then had to explain the situation to him and inform that I was waiting for my server to return with information on my food. He then informed me he was told to assist me further. Frustrated I explained everything over again to him.

He stated the biscuits might have honey on it but he didn't one hundred percent know so he would check as well. After a very long time another completely different server came by stating that the biscuits definitely have honey on them and he would remove them from my plate he took the food and said he would have to have it made it over which I appreciated because I didn't want to have an allergic reaction.

But then after quite some time and halfway through the movie I still did not have food. I was honestly becoming overwhelmingly annoyed. Then finally another server came and brought me just cold chicken strips, cold and hard french fries with two biscuits on the side that were stated not to have honey on them were brought to me.

I was cautious about eating the biscuits deal so I chose not to. I'm pretty sure it took about four different men/servers to handle my order. I feel as though if in the beginning when I said I was allergic to honey if that was just checked then I could have had my order right away and not waited for cold food to come throughout half of the movie. I just sat there waiting and feeling very upset I could not even properly enjoy the movie. And I still don't understand why they switched off to so many different servers when the one individual who originally took my order should have handled the situation.

There was no apology for the inconvenience. Nor was there any type of discounted offer. Or some type of manager acknowledge the mistake. if it were up to me I probably would not come back to this location I'll do a lot of my friends live in the area so it is convenient. Next time I probably will not order food or I will stop at the front desk and asked about the menu in advance to check everything out and make sure there's nothing I may be allergic to...

I had got tickets for me, my nephew and husband for Black Panther opening weekend at AMC Dine in Marina Del Rey. I also preordered food online prior to the date of the movie. On the day of the movie, we arrived early but had to wait for the theater to be cleaned..this took around 20 minutes so by the time they were done it was 6pm the same time as the movie. Once we had settled in our seats, a text was sent stating the food would be delivered within 10 minutes after 6pm. So I wait...615...620...634p and nothing. I leave the movie to find out where the food is. I go to the guy at guest services who apologizes and says that the kitchen is behind on food delivery. I ask how is it that preordered food is delayed?? He had no answer. I go back to my seat in the theater...640....655...7pm no food. I go back to guest services and ask for the manager at this point, I am missing part of my movie the second time. Once the manager arrives and share my frustration with not receiving what I paid for and asked why an hour delay on preordered food? She proceeds to tell me that the kitchen told her they delivered the food???!!!! I then said, I obviously did not receive the food otherwise why would I choose to miss my movie trying to follow up with you and your staff??? duh! She then states that the food will be delayed. I had had it, I asked for a full refund of all concessions preordered which was a total of $60 ot $70 worth of food. Believe it or not this was the second time I experienced the delays with preordered food at this theater...it happened once before but I believed that to be an isolated issue....stupid me! I was given the refund but this destroyed my family's movie experience and I will not be going back to this theater. I would suggest to anyone thinking about going to this theater, dont order food just eat at a surrounding restaurant...

I recently returned to this theater to see the new X-Men movie. We arrived to early so that we could order our meal before the movie started. We were told that the theater was not ready yet, so we had to wait few minutes while they finished "cleaning" it.

When we got to our seats, they were a mess. They were still littered with popcorn, the cup holders were wet, the seats and arm rests had greasy hand prints everywhere. I had to flag down a manager to get someone to wipe down the seats. He apologized and had a server get a wet towel to wipe down our seats... so now the seats were not greasy, they were wet. I had to use the cloth napkin on my tray table to dry off the seats & arm rests myself. NOT A GOOD FIRST IMPRESSION FOR A "LUXURY" MOVIE THEATER.

When the waitress finally came to take our order, she warned us that many of the theaters were sold out, and meal service was taking 30-40 minutes. (So much for arriving early).

At least this theater has made some improvements since the last time I was here. First, they have a new mobile POS system that allows the server to swipe your Stubs card & credit card when they take your order. That way, they can drop off a paid-check at the end of the movie and you don't have to deal with finding your credit card & paying your bill in a dark theater at the climax of the movie.

Second, they've made changes to their menu (finally!!) and offer some healthier options. For example, I had the chicken & Quinoa bowl which was a good sized portion, and...