Dyson Store Los Angeles — Attraction in Los Angeles

Only if we can give this store negative stars!!! Long time user of their products, however, I was well within the time of returning an item from the 30 day grace period! The manager made it a point to make the cost as I delightful as possible.

Facts yes I had no idea I needed a receipt to return an item. But she asked “can you prove it was purchased from my card at the location” Answer: Yes I provided a clear live image of the card transaction.

She said she has to “look in the back for the recipe” 13 minutes later she’s comes out with the business card of the GM and said I have contact him for the return.

She went to the back and refused to look for the receipt after she said she would and came back with stating the above message.

Then she stated she is calling security if I don’t leave, keep in mind I have the whole transaction on audio/video (will be released on all social media platforms if this is not resolved, that will reflect the manager was very rude, and very upset stating she it’s not her job to help customers who don’t have their receipt) if she told me this from the beginning then this could have turned out differently.

Sadly this poor manager didn’t want to admit that she was wrong when I provided proof of purchase as she asked (prove that I purchased with my card and she will return it)

I’ve spent thousands of dollars over the years purchasing Dyson products Ive never had an issue until today .

I call the GM and he said he doesn’t take calls after hours ? I asked I walked in the store and asked a very simple question. The GM then hung-up the call.

This is not what anyone should every experience. Note I was very calm and collected but surprised to be treated like an alien.

Yes corporate has been contacted and we’ll see if Dyson will correct this very easy transaction to...

I previously purchased a Dyson V12 Detect Slim Extra, which is still under warranty. When it broke, I contacted Dyson’s customer support, and I was informed that they would replace it with a new one. I was instructed to send my defective Dyson back through UPS, and once your warehouse received it, you would send me a replacement. I followed these instructions and provided customer support with my UPS label and proof of shipment. However, what happened next has been extremely frustrating. Initially, I was told Dyson had not received my returned unit. After more than 20 emails, over 30 phone calls, and countless live chat sessions, Dyson finally confirmed that my returned unit had been received and that a new one was sent out. But to my dismay, every time the new unit was about to arrive at my address, Dyson recalled the package. This has been going on for three months now. Each time I contacted Dyson, I was assured that the issue would be escalated, only for the case to go unresolved, with suggestions to open a new one. Recently, I came across online posts from other customers who experienced similar treatment. It appears that this has become a common issue, where Dyson claims they never received the returned unit, and after persistent follow-ups, Dyson pretends to send a replacement, only to recall it at the last moment. Some customers who were lucky enough to resolve the issue did so through legal action, including contacting local government consumer affairs and BBB.org. After more than four months without a resolution, I ended up purchasing a new Dyson directly from your website. This situation has left me incredibly disappointed with Dyson, especially after discovering that so many others have gone through the...

I rarely write reviews, however, the experience I had tonight visiting the Dyson store for the first time warrants one. First of all, I own 2 of their products (the hairdryer and the humidifier) and was considering buying the vacuum cleaner (not after tonight). My husband and I walked into the fancy store and were greeted by several overly eager sales personnel asking how they can help. I explained that I own two products, love my hairdryer, but that I have issues with the smell of the humidifier which was purchased about a year ago after my daughter was born. The lady helloing us realized I wasn’t there to make a purchase, her enthusiasm to help me quickly disappeared and she said ‘she will be back with someone who can help me’. She came back several minutes later with a random YouTube video on how to clean a humidifier, which of course I had already tried and told her doesn’t work. She responded ‘well yeah, I’ve used other humidifiers and it’s probably mild, so if I were you I wouldn’t use it in your baby’s room’. Thanks. Very helpful. Then she proceeded to tell me I should probably contact bed bath and beyond, but that also the product is out of warranty there. Thanks, another helpful piece of advice. Then, she walked away from me and attempted to sell a vacuum cleaner to my husband. I don’t think so. Very disappointing experience. For the record, I wasn’t trying to return my $500+ humidifier, but to get help and have it function...