ZARA — Local services in Los Angeles

Worst company. I bought something that I didn't see was faulty and defect in the store because of the satin/shiny fabric and I had unfortunately cut the tags at home - which I still have - and only then tried it on cause I def wanted to keep the item. That's when I saw the weird stains/dye issue on the fabric. The store sends me to the customer service and the customer service to the store, nobody can help. Left in complete vacuum trying to resolve this issue about their faulty product. Don't EVER cut the gigantic, annoying internal tags that destroy the shape of the dress AND - that have a scissor on them because no one will even try to look at your items without it even thought you got all the tags and receipts and can show them!

Update October '23 (lol): I went back today, months later after my initial review. I've been to Zara's all over the world from the US - Europe - India - Singapore. In LA this one is unfortunately the closest to my house. I repeat: this one is the worst! Today (MONDAY, ~2pm) they had 5 counters open, all 5 counters only 'worked off' the purchase line which maybe had 5-6people in line - NONE of them worked on the return line (same amount, 5-6people in line). They just left the counter empty and all of us waiting for more than 6-7minutes, while the line got longer and longer... one of the ladies in front of me asked them about it, and they said they can't do returns (which is a lie and obviously not true, all of them can do returns at any counter) ... they did this until the purchase line was empty and then one of them started taking people from our 'returns' line, by then there was a line of almost 20 people which was half the store long... some of the people in the back just left, but new people kept coming. And the best things to top it off, two of the zara employees just left their post at the counter in the middle of this to hang 2 shirts or 'catch a break' lol who knows - that's how it looked like and all of us were just shaking our heads, they were also SO rude when asked... and finally 2 of them started working off the returns line cause it was huge...

Still the worst managed Zara I've...

Zara is undeniably a fashion powerhouse with its enormous store and an extensive selection for both men and women. As a frequent shopper, I have always appreciated the wide range of trendy and stylish options available here. From classic essentials to cutting-edge designs, Zara consistently delivers on fashion-forward clothing.

The store itself is spacious and well-organized, making it easy to navigate through the various sections. The layout allows shoppers to explore a vast array of clothing, footwear, and accessories, ensuring there is something to suit everyone's taste. Zara's dedication to staying on top of the latest fashion trends is commendable, as they always seem to have the latest styles on display.

The quality of their products has been consistently good, especially considering the affordable price range. Zara manages to strike a balance between trendy designs and durable materials, ensuring that their clothing lasts through multiple wears and washes.

However, the only disappointment I've experienced with Zara is the absence of a dedicated kids department in this particular store. As a parent, it would be convenient to find a range of stylish and affordable options for my little ones under the same roof. While Zara does offer a kids collection online, it would be fantastic to see a dedicated section within the physical store as well.

Despite this minor setback, I still highly recommend Zara for fashion-forward individuals looking to keep up with the latest trends. The store's ambiance, vast selection, and reasonable pricing make it a go-to destination for men and women seeking stylish clothing.

I hope Zara takes note of this feedback and considers expanding their offerings to include a dedicated kids department in the future. It would undoubtedly enhance the overall shopping experience and attract a broader...

This is the absolute worst Zara Store that I have ever been too. Terrible customer service, especially the Manager Margarita and the Supervisor Amily. Both are very rude and disrespectful towards the customer. I had a very small issue with a Shirt that my Grandmother had bought me for my birthday, and Margarita the manager made it such a big deal and was very disrespectful. The shirt was damaged and I just wanted to exchange it for something else, but rather than helping me and sorting things out for such a small amount, she decided to make a big scene disrespect me in front of the customers and put me in tears. She did not want to take care of me and just told me to go home and call customer service and take care of it on my own, and then just walked away. She was very bad-mannered impolite, and I have no idea how she is the manager. Usually, a manager takes care of their customers and treats them with respect. I had also looked around for other clothes to purchase but because of her attitude I was just so disgusted that I did not want to make a purchase at the store. Another supervisor came along to help me, Amily, and she was worse. Did not have any manners at all, barged into our conversation, thought she knew what she was doing when she had no clue what was going on, and bad-mouthing me under her breath right in front of my face. Both of them were so rude that they even kicked me out of the store and Margarita told me “YOU WILL NEVER GET YOUR EXCHANGE.” I hope that Margarita and Amily get demoted, and take some classes on having some manners. I highly recommend that you do not shop at this store whatsoever and if you have any problems to not talk to neither Margarita nor Amily as they are very disrespectful, rude, impolite, and...