Goodwill Southern California Store & Donation Center — Attraction in Los Angeles

Customers and all staff so friendly, helpful, cleaning, chatting and smiling! Id' give 5 stars except for one sour faced cashier. As I told her I'm disabled, was short of breath, wanted to buy some items I couldn't carry because I'm disabled but wanted to finish looking through the other half of the store. Their small hand held baskets don't hold much. She suggested I get a basket, and put it near the registers but advised they couldn't be sure other customers wouldn't pick through, so ok, I'll just purchase, take out to my car and return back to peruse. I understand they can't hold items for customers, imagine if they did, what a mess, items piling up, people leaving, etc. She nodded, and that's when I tried, softly, to make small talk but she'd decided she disliked me already. No matter what I said or asked she made clear she didn't want to talk, she couldn't be bothered to even make eye contact. I wear a pulse oximeter, to gauge my heart rate and blood oxygenation stats. Normal is 60 to 80 bpm, my heart rate was 153 and I was short of breath. She cared less. I told her this is my first time, and everyone is so nice. Silence. Then I shared I'd found a vintage book I'd been looking for years for, in pristine condition. I was happy! Still, nothing. So I ventured, Guess you're not into books? Some books, she replied. I told her I collect too many, asked what kind she liked? That's when she "dropped" a new platter over the counter onto me, and said she just wanted to get me checked out. I told her I sincerely hoped her day get better. She said her day was fine. (So treat any customer like this, why?) I said Alrighty then, smiling. She asked "What?!" Told her we never know who we're helping at work. She agreed. It's ok, I had some great conversations with other customers and her crabby face won't deter me from shopping here again. Whatever her issue, crustiness and unfriendliness toward me, won't become mine. Everyone else was an absolute joy. Shared an Oliver Sacks book with one patron, and another, a book on Freud. And, scored a fine condition vintage 1958 cookbook I've been looking for, for years! Don't hesitate to shop here! Busy place...

My experience at this goodwill was awful the staff was very unpleasant with all the customers …. Did not answer non of my questions that u had . Eventually I guess I irritated one of the employees there by the name of YARA. Just because i had accidentally spilled a drink that was as sitting in a shopping cart … and instead of making sure no customers steps on the drink that was in the floor !well that’s when I realized they were having good communications with the customers made me feel like if I was responsible for the drink being thrown in the grown which was totally not far…. Right wher. I had to speak up for my self I notice they didn’t like that so they instead on threating me with the picking up a container that was clearly not mine . They were two managers both of them did not have name tags and when asked they’re names did not even acknowledge me …I got to find out the second managers name thane though her name is (YARA ) and the security guard was pest in between acting like he was about to do something . I’ve never had a problem at no good goodwill ecept this one ! Un belivable. NO ONE SHOP AT THIS GOODMOOD SERIOUSLY WACK CLOTHES I WOULDNT BE SURPRISE IF THEY STILL ARE TRYINA MANAGE THIS GOODWILL . That not only employees are not friendly or put customers first they have the goodwill reeking...

An employee (possibly manager, a middle aged african american male) whom works at this location profiles customers the moment they walk in the door and depending on the "clearance" he gives you, your personal belongings are subject to being carelessly placed at the POS (Point Of Sale) aka sales cash registers. I live close to this location and I frequent it often and have conducted a little experiment in the past few months. I am moderately tattooed, I also work full time and am paid much more than the average resident in this neighborhood but hey cheap rent! On the days I enter this store with a zip up hoodie on and the majority of my body art covered, I am never approached by this man who demands my very small tote bag I use while out and about. I do not place items in said 10 inch by 12 inch tote before paying for them, I use the hand baskets. On every single occasion I have entered this store in a T shirt or sleeveless top I have been quickly approached and my bag was demanded from me to wait behind the counter. This is grade A discrimination. If the Goodwill posts a sign that says "Tattooed customers must forfeit all bags at the front counter" I will gladly follow instructions. Until then, you sir are no better than any racist punk and I am...