SEPHORA — Attraction in Los Angeles

I came to exchange a foundation I had bought from the Sherman oaks mall less than a week ago due to it not mixing well. I understand foundation separates when left out a while but this wasn’t the case. I asked a worker who I didn’t get the name of but she had a septum and a sun tattoo on her left hand. I showed her and she said it’s just been sitting out long and it would need a shake, then she opened the packaging to the one I grabbed in hopes to exchange and she said yeah they just need a shake, the new one was mixing very easily while mine wasn’t AT ALL. I told her my husband and I shook it for an hour and still nothing whereas hers just mixed easily. She continued to tell me no, they’re all like that and I felt gaslit to put it into words. I then told her I was going to exchange anyway and she said okay but you can’t continue to exchange the foundation for this reason, if you’re not happy with the product get a different foundation. She just seemed so rude, in no way did I say I was unhappy I just didn’t want to shake or mix on my hand before applying and she just wanted the last word in and to just be right. I’m in the beauty industry as well so I know what’s right and wrong when it comes to formulas, she just seemed mean and that’s the kindest word I can use for her. Definitely will NOT be looking to ask her for help or advice ever. The lady with curly long black hair was sweet, she assured me it shouldn’t ever look...

Just yesterday, I visited the Sephora in Glendale and was genuinely impressed — the service was attentive, the staff were polite, and the shelves were fully stocked with testers and products. It was exactly the kind of experience you’d expect from a premium beauty retailer.

Today, I came to this location, and the difference couldn’t be more drastic — and frankly, unacceptable. More than half the testers are missing, especially in the fragrance section. The shelves look neglected, and worst of all, the staff are rude, uninterested, and act like you’re a burden for asking for help.

I came here with a clear purpose — to quickly buy products I need for work. Instead, I was told I had to wait 10–15 minutes just to try something because employees are only allowed to bring out two items at a time from the stockroom. That’s absurd. I explained that I didn’t have time to stand around, but they showed no urgency or care. Same issue with the perfumes — no testers, no help, and no accountability.

As a regular Sephora customer who spends money here consistently, I expect better. I’m not asking for special treatment — just basic service, stocked shelves, and professional behavior. This store falls far below that standard. Something...

I had THE BEST service at the Sephora Studio City that I have had at any Sephora since their early days. SARA was absolutely exceptionally helpful ‼️🌟 I went in for a specific brand concealer only because I already used the brand’s foundation & tinted serum. She was candid & told me there were other concealers she thought were more suited to my dry skin type. She introduced me to new brands as well as stalwarts. I left very pleased with my new (to me) brands and an old tried & true; Armani. The checkout woman was also lovely & friendly — I forget her name but she had stunning grey curly hair. I will never go to Fashion Square store in Sherman Oaks again — every occasion they are rude IF you are even able to find assistance. The que is always long to checkout due to inefficient management. Staff is always standing around chatting to...