The Gym LA — Attraction in Los Angeles

It’s crazy how the manager is in the comments gaslighting customers’ experiences stating that they are “untrue” and “defamation”. Well, no girl, rarely anyone is going to take time out to write a false review for no reason. Additionally, it’s just plain unprofessional. The first thing in customer service is to always be willing to work with and believe a customer. Find a solution instead of running to Yelp to delete reviews! All customers need is to feel like they’re heard and understood and Jen is AWFUL at doing that as she accused me of lying before I can even meet her?! Hate to pull the race card, but is it because I am black? What’s the deal with you? I just met you! I’ve seen the one dude in the afternoon working the front desk and he’s probably the only good thing about this place. Overall, Jen, you’re quite mean and I suggest you should look deep within yourself and ask why and then work on it because projecting that negative energy onto everybody else won’t get you anywhere in life. Instead, you may actually genuinely put someone in harm. You never know what someone is going through, you should be a lot more understanding especially in your position and location.

PS. I don’t even write reviews but I had to for Jen. Whether you know it or not, you actually really hurt my feelings making me feel invalidated and untrustworthy. If you don’t want me to use your complimentary benefits & rather have me get a membership so you can squeeze any coin you get, just say so! If you were upfront, I may have just done it but instead you decided to imply that I was lying....

Great Gym Experience But Unresponsive Customer Service

I've had the pleasure of being a member at this gym for quite some time, and I've genuinely enjoyed my time here. The gym equipment is top-notch, always kept in the best condition, and has everything one needs for a great workout.

In addition to this, the staff is absolutely fantastic. They are very professional, friendly, and always willing to assist. They've played a significant role in creating an enjoyable and motivating environment.

However, my experience with the membership cancellation process has been disappointing. Despite my repeated attempts to cancel my membership due to a change in my living situation, I've yet to receive any form of personal acknowledgment or response. The only responses I have received so far are automated emails, which do not address my concerns directly.

I appreciate the quality of the gym, but I believe that the customer service aspect, especially the cancellation process, needs significant improvement. It's vital that members receive the same level of attention and response when they wish to cancel as when they first sign up.

Overall, I highly recommend the gym for its excellent facilities and staff, but urge potential members to be aware of the difficulties in the cancellation process.

Update 6/15/2023 - Billing department has emailed me back for a resolution....

I have been coming to this gym for the last few months now. I wanted to write a review once I had gotten a chance to fully see how my experience would be after awhile. And so far it has been really amazing! I moved from out of state and wanted to find a gym in which I felt comfortable enough to start my fitness journey to good health. This gym is a little gem! I love how clean it is, how kind everyone is from the staff and even the members. It has a very boutique feel to it which makes me feel very comfortable working out there, but it has everything you absolutely need for fitness success. I also decided to hire a personal trainer by the name of Max and he’s been such a golden nugget to what I’m trying to achieve with my health and fitness goals. I would highly recommend him if you’re to put in the work , need great support and motivation, but also want to challenge yourself and be successful at it. Also it’s always a treat to have a stretch session at the end of my workout sessions with Max. It really helps me feel great in my body without all the pain and aches that can come from getting your body back into shape. Come check this gym out and I’m sure you will be just as pleased as I have been. Good luck to everyone on their...