The Pottery Studio Los Angeles — Attraction in Los Angeles

I signed up for a month of classes on the website, and chose The Pottery Studio as they seemed to have beautiful facilities. I normally don't like leaving reviews on things that are customer service based as I think it can detract from the qualities of an otherwise great establishment, however this studio's customer service is particularly awful and should be considered when making an assessment on classes.

I attended the first class. The teacher was rushed and it was harder to follow initially. The location was nice and the facility itself is big and beautiful.

I was unable to attend some other classes due to an unexpected work trip, and then my car being the victim of a smash and grab in LA, leaving me carless for a bit while it gets repaired. I offered to provide insurance proof of this issue. I reached out to handle the missing classes and find a solution, they are completely unwilling to offer solutions for this.

It appears that if you purchase and if something unexpected arises, you must repay for the entire course with a discount (50% off is what they offered me - so nearly $365 for a month of classes.)

My suggestion is either purchase the additional flexibility plan at $25 (which brings this one month of classes to $250) or go with a different studio, as the customer service leaves much to be desired as other yelpers have expressed.

This isn't a massive company, having great customer service for a Los Angeles based art studio does not feel like a big ask. Unfortunately in this case it is.

As of now my $ for my classes is being held hostage, and their extremely vague class policies section on their website leaves a lot of wiggle room in terms of accommodations for life events, even with proper documentation.

Looking back I would have gone for POT or a different studio in LA. It's not just about the class or space, it's also about the environment, the people that work here, and providing a safe space to escape daily life.

Update to add: I requested to retake the classes a different month, even year, as long as I could retake what I paid for. I reached out having only missed two classes, and do not want to take the final class with no knowledge of the previous two. They seem to be very fast at replying to provide an answer on google, but still have no responded to my email from this morning, asking if I could pay to implement the $25 flexibility to my order. It's really sad when small businesses handle customer service like this. Another hidden google review, and some other lower reviews have all reflected issues around customer service itself. That...

If you have never done pottery before you need to take one of their classes, i did and I'm hooked. I became a member in December. Their place is very clean, they have lovely staff, the owner and manager Kelley are always so friendly. Skyler, one of the teachers, is my favorite. Even when he isn't teaching ill ask him for help with a question and he goes above and beyond to help me. I see him do this all the time with others. He is a gem. I truly love this place and hope it never goes anywhere. They are very affordable too! If you go to their website u can sign up for classes. Hope to see u there. :)

Here are some...

The worst experience I've ever dealt with. Long story short. Do not waste your time and money. The owner, Marshall Blairass, is completely inconsiderate and unprofessional who thinks refund will solve all the problems. This studio runs with poor organization, cheap management, and very bad customer service. I really cannot support a studio owned by someone who thinks it's okay to talk to another adult with total disrespect because he is the boss LOL please. Please don't talk to your customers like that. You sound like an...