Twin Nails And Lovely Lashes Los Angeles — Attraction in Los Angeles

I do not recommend going here — changing price transparency mid appointment, injuries, little cleanliness, unprofessionalism.

I’m really sad to say this because I walked in very excited and hopeful, they had a ton of fun looking nail accessories and I thought maybe this would be my favorite salon, especially given the “affordable” prices they had listed (note, they were not affordable at the end).

I went in to get acrylic French tips & had shown the technician a reference photo. Not only had she clipped my cuticles down to the nub, to the point I was dripping blood off my thumb (a photo of after she wiped it with a table cloth), she started giving my clear gel on my natural nails. When I had asked her if she was going to do acrylics that I showed and asked for and snapped at me & started talking in another language I couldn’t understand but the tone and body language I absolutely understood.

Another technician took over but was filing my nails so aggressively and for over I’d say 30 minutes. Eventually, all my nails had bled and instead of stopping or apologizing she shifted the blame to me, the customer, and told me “next time don’t cut your cuticles so short” about 8 times throughout the process. Bear in mind, this has never happened in the past 20 years I’ve been getting my nails done. And to note, I had been traveling for a few weeks so I went with natural nails for that time so I explained to her (8 times) that I hadn’t touched my cuticles and that it was her colleague who cut them.

It got to the point where I was noticeably bleeding on every finger to the point where the prolonged filing and pain had gotten too much where I had began to tear up. I had asked her to stop and that the filing she had done was fine by me and that I’d rather she just get to painting but she continued ignore me. It was when she noticed I was crying that she stopped. The entire time she kept telling me to relax but did nothing to stop the things she was doing to cause the pain. Not to mention, I had asked for medium nails and she gave me long and later mentioned an additional charge for long nails once it was too late to shorten them to the actual size I wanted and asked for. It also took so long to get them done because there where issues with the tools they were using, they either would break mid use or be expired and she’d have to leave to go get more multiple times.

At that point she had told me that given the situation she’d only charge me $20. When I thought she was making up for the negative experience, I had put it in the past and decided not to leave the review I’m leaving because I truly thought I was finally seeing professionalism and amends for their shortcomings. But when I got to the register she charged me $80 including an additional charge for her colleague that tore my cuticles up and snapped at me. She then asked me, “are these the best nails you’ve had? Is this the best salon you’ve been to yet?” And I lied and said yes because I was deeply uncomfortable by the lack of professionalism, health & safety, price transparency, and care. Note the last photo, those cuts aren’t even near my cuticles.

Needless to say, I will not be going back to Twin Nails or the technician again. I’m also nervous that I might get an infection not only from the deep cuts (one pictured above) but also lack of cleanliness I saw. They also only accept cash tips, which is fine, but have a section on the receipt for tips which felt off to me so I “x’ed” it out given the multiple instances of lack of price transparency and changes +...

I was recommended the salon by incredibly sweet individual. I’m in the sales industry and have to look top-tier at all times. I drove from Ontario down to Echo Park with one particular individual in mind. I had already called and made an appointment and unfortunately, I was going to be late. I called twice, and actually spoke to the owner. The owner then commented to me in a disapproving tone that her shop was not answering the phone so the calls were being directed to her cell phone. I requested for her to let her nail tech know that I would be late and if it was still OK to go in. Please remember I’m driving into LA from Ontario . After driving almost 2 hours to get my nails done i go into the salon, all the individuals there turned to look at me, but none address me. I asked for June. It literally took June 2 minutes to direct her attention to me. No one was sitting at her chair and she then addressed me letting me know that she would not be able to attend to me because I was late. I let her know that I had called in to make sure that it was still OK to go in. She simply said sorry I have two customers coming up. I politely said thank you and walked out of the salon. Every business has a right to refuse service, but this salon was one of the most unprofessional places that I’ve ever attended. I proceeded to call the owner after I left to let her know I was severely disappointed, and I felt completely disregarded after I made sure that they understood that I Lived an hour and a half away. If I drove that far, it was because I thought they were worth it. Unfortunately, they felt that their client was not worth it. They did offer to send me down with a different nail tech but by this time, I was no longer enticed to sit in someone’s chair at someone’s salon where I knew they were not going to care or appreciate me or my business. I would not recommend this salon simply because Of their disregard towards their clients. I may be a picky client but that means I’m a loyal client and that means that I will always appreciate the work and the time that is instilled in me. Your work does not go unnoticed or disregarded and I...

STAY AWAY. If I could give zero stars I would.

I had nail tech named Sarah who did my gel pedicure. TERRIBLE.

First of all, she had me sit down on this pedicure chair with ZERO social distance. No empty seat in between anybody. I was the middle person between 2 other clients. After I sit, she says "oh let me clean for you" so she cleans my seat after I already sat down. No proper sanitation, not following CDC guidelines. How is this place open?

It gets worse. She ripped skin off the side of my big toe causing intense pain and excess bleeding. Her response to me yelping in pain was "oh haha yeah, it's an ingrown". That's incorrect. I see a podiatrist. I do not have ingrown nails. My podiatrist also told me nail techs aren't even supposed to "pull" ingrown nails. You can cut them, but do NOT pull. This can cause a higher risk for infection with the open wound.

Even worse was her attitude about it all. She argues with me throughout the entire time I'm trying to calmly bring up what she had done. I can't even finish what I'm trying to say without her interrupting me multiple times to say that she is right and that I don't know what I'm talking about. I wanted her to understand that this is not what you're supposed to do so she doesn't harm other future clients. She raises her voice at me saying I'm wrong and it's supposed to bleed and hurt when she "pulls" it out.

Arent ingrown nails supposed to hurt? Because I had no toe pain, it doesn't even look like it's curving, and my podiatrist made no mention of ingrowns. MY TOE DID NOT HURT UNTIL SHE RIPPED A BIG PIECE OF SKIN OFF OF IT. It's been 30 minutes since I've gotten my pedicure and it is still red and hurting.

If I wanted my supposed "ingrown nails" taken care of, I would go to my podiatrist, not to a nail tech who is not even supposed to be doing the procedure. And she did it without even asking? No consent? Cool.

LOL what a joke of a place, please do not waste...