Ulta Beauty — Attraction in Los Angeles

My experience today was terrible.

I’m a black female customer. My assigned black female hairstylist was incredibly slow. I had to tell her to wash my hair a second time. She was going to put me under the dryer for a deep condition with only 1 wash (gross and poor customer service).

She blew dry my hair terribly, which left it course at the roots. It was 10x more course than when I walked in the salon (Which says it all about her poor skills in blow drying). I could tell the air was cold in her blow dryer too, and because she was slow and a bad blow dryer my hair was not only partly wet but was nappy all around. Putting a flat iron to my wet hair could’ve burned me or my hair off.

I kindly asked her to use a large brush instead of the comb in the dryer in efforts to speed up the drying and straighter out my roots more. She said the dryer comb is what she always used. I kindly asked her again. She stormed off and let me sit in the chair with wet hair (Again, unprofessional and immature). The manager (Who is very kind), told me the stylist was upset and refused to do my hair after having me sit in the chair for 8 minutes waiting for her. I walked out with wet hair. Very immature and unprofessional. I could tell immediately this black female stylist was new to this profession and not used to dealing with client requests in a hair salon environment. She was egotistical and insecure about an adult client requesting a different brush and extra wash. If she was a professional, she'd know to wash more than one time and to use a big brush with black hair if the blow dryer isn't hot and she needs to get to the roots to prevent it from being nappy. She's not skilled in black hair at all. She needs more experience and training.

I’m done with Ulta. They have unprofessional services in multiple LA locations. It doesn’t take 30 minutes to blow dry black hair (An asinine assumption or claim to make). I’m a 35-year-old woman who’s been getting her hair done monthly since I was 10-years-old. I don't need a white stylist also telling me over the phone, that it takes 30 minutes to blow dry black hair that's course (Again, this is 100% a false statement). I’ve had thousands of hair stylists throughout my lifetime (I know how long it should take to effectively blow dry black female hair at the shoulder length). I’ve had it all and seen it all. I can tell within the first 10 minutes if my hair stylist will do my hair properly.

Reading other poor reviews also says a lot about this location (Very similar to others too). After my experience, I went to a black owned salon with a black woman who's been doing black hair for years. I was out in 1 hour and it took her 30 minutes in total to wash and blow dry my hair; and 30 minutes to silk press and flat iron my entire head (It came out beautifully). My stylist was detailed but fast because they had experience doing black heads for years. The blow dryer was hot (which is crucial for black hair), my hairstylist used a big brush to get out the kinks at the roots while they blow dried which speed up the drying process but also was efficient in removing the naps at my scalp (It air dried really bad, due to the stylist at this Ulta location), and this new black stylist made sure to wash my hair 2x before blow drying my scalp. She wanted to make sure my head was fully clean (This is black hair styling 101).

In conclusion, this Ulta Beauty location doesn’t have quality & experienced black stylists. I would advise people to seek black stylists at black owned salons instead. In fact, stay away from Ulta salons all together. I question some of the experience-level of certain stylists at these salons. I believe many just left school and haven't experienced working with clients in a salon for many, many years. However, the manager Leeloo at the Marina del Rey location is incredibly kind, professional, and...

I was racially profiled at this location. Here is my story: I am from the east coast and travel for work. While on a layover, my coworker and I decided to stop at this location. We had workout attire and neither one of us had a purse. We both had our credit cards and phone. Walked in, I picked up a basket and proceeded to do what every shopper does shop. Being that it was my first time at this location, I didn't know where most items were, so i walked around grabbing what I need and looking for curly hair products ( which are scattered throughout the store). While talking to my coworker, I notice customer service reps around us but no one ever asked if we needed help. I kept shopping and finally asked for help to locate curly hair products. The rep told me the items were in the back far right side. As I am looking for the products, a security guards walks up to where I am standing, looks at me and walks away. At this point, I locate my coworker and asked her if she was being followed around the store and she said yes. I asked to speak to a manager and Ms. Maria greets us and I proceed to tell the manager about this awful experience. This is where we go from bad to worst. I told her we were being followed around and not being help. My coworker asked her if the security officer was called to the floor and she said YES. The manager Maria, did not apologize to what we encountered instead justified the actions of the reps and calling the security to the floor. She actually apologized for what their actions " appeared" but people do take items from the store so thats why we were being watched. She was condescending and showed no sympathy. I told her, we were being profile, two professionals who came in with the intentions of spending money in the store. I asked her for her name and store number. Gave her the basket and left. To say I felt embarrassed and speechless is putting it mildly. I called the corporate number and filed a complaint. It's been 10 days, and have yet to hear from anyone. I was told by two customer service representatives that the complaint was escalated and someone would contact me. I am still waiting. I was also contacted by others who have experienced the same treatment in this particular location. This behavior is not okay. The manager justifying shoppers being followed by reps in the store is not okay. Profiling customers based on their skin color and what they are wearing...

I’ve been shopping at this ulta beauty for years. After todays experience I’ll never be back there again. I few weeks ago a bought a travel size sample of a face wash that I ended up loving, so I went back to purchase the big version. When I walked in the lady behind the front desk was super sweet, she didn’t know which face wash it was so she asked the manager. The manager was instantly was rude to me. I showed her a photo of the product I was looking for on my phone when I googled it. She goes not all ultas carry that and that they do not. She then asked for the product # which was on their site. She goes it’s on the back wall if you go look there. So I walked back there and went through all the aisles and I didn’t find it. I gave up and put all of the other products I was going to buy back. I’ve worked in customer service/retail for over 20 years and that was so unprofessional. She should have taken me back to the area and showed me where the product was. Guess I’ll go back to...