Rural Supply Hardware — Attraction in Los Gatos

Very dissatisfied and disappointed with the complete lack of of service I just received. Store is going through updates and they are relocating and restocking their inventory and the store is understandably disorganized and things are not where they might normally be. Totally understandable. I get that. After spending my time making my way through the entire store looking for the 5 items I came to buy I could not find them. Made it all the way to the back counter where I encounter an employee on a computer who asked me if I needed help finding anything. I said that I did, providing the information on what I was looking for. He pointed and told me that is "up in the front right of the store". I told him that I had looked there and did not see any of the items I needed. Then, with him knowing that the store is disorganized and that area in particular is being gone through pretty heavily to be reorganized simply said, "that is where it will be" and went back to working on the computer. I am a customer in the store looking to spend my $$ with a local merchant but that is seemingly not willing to reciprocate with basic customer service.. I do not recommend visiting this store and I will never be back myself even though this business is only a few blocks...

Imagine walking into a big box hardware store looking for just the right part to finish a job. Even if you’re lucky enough to find someone knowledgeable, there’s no way they’ll sell you a single rubber washer for fifteen cents.

For that kind of old fashioned service, just head to Rural Supply in downtown Los Gatos. Brothers Ken and Tim Nelson have built a successful business over the decades catering to local do-it-yourselfers just like me. They’ll answer your questions and offer advice even if you don’t buy anything. I also like the fact that they employ local kids in the summer and year round.

Small neighborhood hardware stores like this are a dying breed. I try to support local businesses whenever I can, so I make it a point to shop at Rural Supply whenever I need anything for my home or garden....

Rural Supply is a throwback to the hardware stores of my youth. I have been going there for years and have always had great customer service. I'd like to share an example....Several years ago me and some of the other dads were changing out the lights on the Baseball scoreboard at LGHS and we needed an extension ladder...I ran over to RSH and found the ladder we needed, as I was checking out, the owner Tim asked me what I was doing, as we were talking he asked me how was I going to get that ladder back to the school...well, I hadn't thought about that and without hesitation he said "Take my truck" and flipped me the keys...now he didn't know me from Adam at the time but he loaned a stranger his truck to get the job done and gained a loyal...