GameStop — Attraction in Lubbock

Horrible experience! I wouldn’t recommend this spot to anyone! I went in on the 22nd and purchased 2 switches, which came with a $25 gift card. The young cashier by the name of Kaitlin or Kathleen was extremely rude and so irritated with us. She was rolling her eyes and literally saying she did not care the entire time as she was getting confused with my transaction. I was charged for 2 gift cards of $25 and received the wrong color for 1 switch. I immediately called back about 10 times with no answer. I called back today and I spoke with the assistant manager earlier whom was very nice and apologetic and said I didn’t need a receipt to get my money back,but when I called later on to ask if my son could pick up my refund as I am tied up and spoke with Chance, he said I DID need my receipt! I have my receipt with me and not with my son! I know it’s the holidays but I was as a loyal customer whom just spent over $800 am being treated so poorly! I’m not asking for free money or even to exchange the switch, just wanting what is...

Chance continues to push the rewards program on me despite me showing no interest in renewing. The last thing I should feel leaving a store I just spent $60 at is guilty. I tried to give him some nudges that if his customer service didn't improve he'd lose my business, but he didn't take the hint. He was rude, persistent, and treated me like I was a nuisance when all I was trying to do was buy a game.. I won't be returning to this Gamestop and suggest you just get what you need at Walmart across the street. New games are $10 cheaper at release, there's no...

I went to Gamestop on 7th Street in Lubbock on a Sunday to exchange my nephew's Nintendo Lite since it had stopped working. I was greeted by Francisco who did everything he could to make my exchange quick and painless as I had proof I had purchased the warranty. He went above and beyond and I was able to get my nephew's new Nintendo Lite easily. I have always purchased my kids' electronic games, game devices, etc. from GameStop and I will continue to do so. Thank you Francisco for going...