Staples — Attraction in Madison

I wish I could give it a zero stars. I went in to buy a chair for a home office, and found the perfect chair! Notice the tag on the chair was $129, and saw the exact same chair with a price tag for $139. Now when I say exact same chair I even double checked the SKU numbers that was attached to the chairs to see if they were the exact same chair or just a different model that looked alike. So my wife went to ask an employee about the two prices for the exact same chair that was in two places of the store. The employee that looked like a balding glasses wearing version of Michael Cera, immediately saw what was going on and pulled the price tag that said $129 off the chair and tried to shove it into his pocket and said "oops that's wrong" so when I ask him about it what's listed as super clearance deal is $10 higher than what it was last week. He then informed me that he seen the chair so at its lowest for $119, which I have no idea why he pointed that out to me. So when I wanted to buy the chair for the price that was literally on the chair he said it was wrong and ran off to the front as quickly as he could, and hid from us the rest of the time we were there. I walked out without buying anything, don't get me wrong I'm definitely going to buy the chair but not from that store because when they have something labeled as a price and I see this price I expect them to honor that price. Because of this and a employee that looked like a balding glasses wearing version of Michael Cera, I will never come back to that store. From this experience I feel like a sleazy used car salesman would have taking better care of me as a customer than this store. All I see another company that makes mistake and wants the customer...

The printing team and management team at Staples on Hwy 72, Madison are AMAZING!! They are often my go to because of good customer service anyways, but today they have exceptionally made my day.

While planning a funeral service for a loved one we realized an insert in the program was left out. After many technical glitches and obstacles through the night I was frantic. I arrived at Staples early a.m. and explained the situation. I needed 150 double-sided inserts ASAP. The manager and his colleague quickly came to my rescue so politely.

He took the image I had on a thumb drive and the paragraphs and made the presentable and perfect for the remembrance program. They were a blessing & answer to my prayers this morning.

The could have just said “sorry ma’am we aren’t open yet”. But they didn’t. They went above and beyond to help me with great quality service.

Thank you Mr. Andrew and Mr. Herschel...

The Madison, AL store is fantastic overall and has some of the most admirable and respectable employees I have ever dealt with at any establishment no matter the field or expertise. Two of the stores employees went above and beyond to ensure that my wife received her $200 worth of photocopies that were "do or die time sensitive" even after normal business hours. The store had committed to having them done by a certain deadline and absolutely nothing was allowed to stand in the way of the Staples crew getting the job done. And for that I am incredibly thankful and appreciative because a happy wife means a happy life and anyone married knows how true that is. Thanks again guys and if it were up to me you'd both get a HUGE RAISE for going the extra mile to ensure the job got done! I know you didn't have to or maybe even want to but you did and that's what...