Manhattan Beach Toyota — Attraction in Manhattan Beach

Manhattan Beach Toyota is now my number one local dealership for any new Toyota cars purchase. I recently purchased a 2025 Toyota 4Runner Trailhunter in Everest color. This is a very low production trim and every single dealership in California, and the entire US for this matter, has a long waitlist of people. Many dealerships are greedy and charge more than $5000 over MSRP for this trim. I checked Toyota inventory online and called just about all the local dealerships within 500 miles of me and only found Manhattan Beach Toyota to sell at MSRP. The first Everest Trailhunter at MB Toyota was already pre sold to someone so I asked Jason Soto, the salesman who reached out to me, to put me on the waitlist with $1000 deposit. A few weeks later, I received a call from Carlos Dulguime, the general sales manager, to inform me that a new Trailhunter is available for deposit at no markup. He was very friendly and able to let me add a few more port install options to my vehicle while removing a couple. This was something I was not expected so it was a pleasant surprise. As a few weeks went by, Carlos and Jason continued to provide me updates of the vehicle delivery progress. I had a chance to meet both Jason and Carlos in person and they impressed me as being professional, friendly, and down to earth kind of guys. When the vehicle arrived at the dealership, I received text from Jason and was able to schedule same day appointment to pick it up that morning. The purchase process was smooth, and short. No game, no gimmick, no pushy sale or post sale tactics. I was out of there with a new vehicle in about 2 hours. And Jason was nice enough to follow home and gave me a ride back to the dealership to pick up my other vehicle since I arrived at the dealership by myself (saved me an Uber ride). Manhattan Beach Toyota, Carlos Dulguime, and Jason Soto exceeded my expectations for purchasing a new Toyota at zero dollar markup! I highly recommend Manhattan Beach Toyota to anyone in the market for a new Toyota. Thank you Carlos and Jason for a very pleasant experience at your dealership! I will send more...

This is the second time I do business with Manhattan Toyota, and I came back because of Rowel Miranda. My lease was almost up and I got an email from Rowel inviting me to start a conversation about options. If you're like me, receiving an email that something is "expiring soon" would have made you feel anxious and stressed. BUT, Rowel emailed at a great time!

With so many months before my lease expired, I was able to have stress free conversations that helped me make the best choice for my financial state, and my lifestyle. Rowel not only is excellent at what he does, but he guides you giving you real advice and shares all options with you without making you feel like you are being handled. Rowel and I were in contact since January 2021 until I purchased my car in May 2021, so for 5 months he answered all my questions, emailed me car specs, gave me monthly estimates, helped me understand the difference between a RAV4 LE,XLE and RAV4 XLE hybrid, answered my texts and phone calls, everything!

After all our communication, I was able to be given a great price for a RAV4 XLE Premium Hybrid in the color that I wanted. The color I wanted wasn't in stock, so we can had to put a deposit down for one that was being delivered from the manufacture. Everything worked out seamlessly and with amazing timing. I just so happened to be in LA when the car arrived, so I drove down to pick it up! I turned in my lease and the rest was history :-)

I used to live in LA, and although now I live in the Bay-I continued business with Manhattan Toyota because of Rowel. Prior to being contacted by Rowel, I walked into an Oakland Toyota and it was NOT the same experience. Rowel is the guy you want to talk to if you need a human experience when dealing with lease/sales! He will prioritize your needs, your budget, your lifestyle, etc. He will treat you with kindness, patience, and will let you take the lead on what you are hoping to get with the budget you can afford. He doesn't pressure you into something, and he gives you advice along the way.

Rowel, thank you so much for an...

Told $500 Over the Phone, Charged $1500 at Pickup

Update - We just filed a formal complaint to BAR regarding misleading service communication and unfair business practices I experienced at Manhattan Beach Toyota on August 8, 2025.

On that morning, we had a scheduled service appointment. After dropping off the car, I received a phone call from a staff member named David. During the call, he stated that an additional service was required. I specifically asked him what the total cost of the additional service would be. He then quoted the cost as approximately $500. Based on that information, we agreed to proceed.

However, when my son picked up the car, we were charged over $2,000, with the additional service listed as about $1,500. This was three times higher than what had been quoted over the phone. When I contacted David to clarify, he first claimed he had quoted $1,400, then later changed his statement and said it was $1,500. We are absolutely certain that what we heard was $500.

I then contacted Service Director Jeff, who initially stated that they had a phone recording and that the technician could not have been mistaken. However, after repeated follow-ups, Jeff later admitted they could not locate any phone recording. Despite this, he insisted the misunderstanding was entirely on our side.

As a resolution, I requested a refund of approximately $1,000, representing the difference between the quoted and charged amount. Instead of addressing the discrepancy, Jeff offered only a $200 in-store credit, later increasing it to $300, while dismissing my concern. He further remarked that if I pursued action through regulatory agencies, small claims court, or online reviews, such actions would be considered “quid pro quo.” This statement made me feel disrespected and unfairly treated as a customer.

I have been a loyal customer, but I believe this situation demonstrates misrepresentation, poor customer service, and lack of accountability.

We will go to small claim court once BAR makes the...