Staples — Attraction in Mansfield

First of all, I want to start off by saying Liz was fantastic. My fiancé and I recently found a cookbook and people wanted copies. We dropped the book off and the next day received a call from Liz saying she was new and didn't quite know how to complete the order but that we could come pick up our original book. We went and she explained what was going on. I was previously a supervisor in this department for 1

Don't waste your time coming here, the manager named king acts like a king as has no concern for his customers. Look at all the other reviews, he even doesn't follow the tax free rules. My wife called because we had some items to return and couldn't find the receipt, the person that answered said it was not a problem and said they would try to look it up and if they couldn't find it they would just issue store credit. I also checked the website before coming it even says there that they take returns without a receipt. So I drive 30 minutes to here, the cashier nicely scanned all my staples brand items that I was returning and tried to lookup the receipt. The person on the phone failed to mention that they can't look up receipts for other stores and that he would need an override because of the amount. The manager "king" came over and said we don't take returns from other staples stores. And you have to have the receipt. Ok so I explained that we already contacted them about it and what it says in their website but he insisted that it was up to the store manager which he said was him. He didn't have any care that my 3 year old son and i drove so far for nothing and wouldn't even return a smaller amount. All the items were staples branded and brand new. There was no reason for this. Previously our small business would spend thousands per year at Staples but after this I refuse to shop at any staples again. After complaining to the office of the president that nice lady called the store for me and pleaded with the manager but he still refuses to even compromise with me I guess because he has nobody to answer to. I asked for the district managers number but he refused to give that out saying it's private information seriously!? I have been a store director over several large company stores and I want to know, do your managers really have nobody to answer to ? I have never heard of this. I am guessing he has some bonuses or something he is trying to achieve and that's why anything to do with returns, discounts or tax free he doesn't want but it's really unprofessional and not smart because businesses like mine won't spend any money at Staples anymore. The only reason we ever shopped at Staples was for the customer service being good but not anymore. If your not going to take returns without a receipt and are unable to take returns from other staples stores then you should post a sign on the checkout counter and at customer service stating this fact so people can make the choice to shop here or not and also make sure whoever is answering the phone knows this as well as we could have saved the 1 hour round trip we wasted. I have a photo of the checkout counter and customer service and since there is no signage I will file a complaint with the attorney general and federal trade commission. This is unfair business practices. Just save your money and go...

Staff was not very attentive, rude, or distracted doing inappropriate things.

Went in with specific printing needs, staff were exceptionally dismissive of anyone asking about photo quality prints, specifically telling customers asking "for photos to go to WalMart to the photo lab." Why?

You need to retrain your staff to actually understand how to change printer settings, and perform actual print services.

The lady behind me had mistakes on her business cards and was unhappy but needed them for the next day so reluctantly bought them.

One employee was looking at what appeared to be very NSFW materials on his phone, not paying any attention to the store at all, the first one I saw. Thats a security risk, a lawsuit risk for sexual harassment, etc. Like, wow. I'm not nosy, he just was paying attention to his phone and it was angled towards me when I was trying to get his attention. It was questionable at best. Besides that he didnt see me even come in or stand there for like 5 or more minutes.

The other one was busy printing, and did not see me for a few minutes until I bothered the first one to get her attention.

The others were not able to work the printers to get me what I needed, which is understandable, but they also didn't ask what criteria I needed at all, the first one dismissed me and tried to send me to WalMart.

What I needed was basic settings: highest dpi print possible, photo quality, best quality, and do not scale my image at all to page size uncheck that.

Its understandable that they would not know how to do that, because it is technical, but the lady was rude and didnt ask, same one who tried to send me to another store, who sent another person to another store. Of 5 customers you had a return, two sent to another store, one unhappy with her prints. 4/5 bad results.

They dont let you swap papers for better paper in the different accessible copiers (understandable for paper jams) but did not have photo printing. Again why? You're losing business, definitely wont go to this location again.

This needs actual attention from corporate. The one guy who tried to help was just unable to make it print for me, and all it was was a bitmap image, literally one of the most basic image formats there is.

So long story short, I went to Best Buy to buy printer paper for what I need. At Best Buy, the two employees at the door said, "Hey there, welcome to Best Buy!", while looking around, another came up to me and asked me if I needed help, I did for one item. I spent $299 dollars there instead. How much sales are you losing at this location? Noone needs to be punished or anything, but they really need to not act like jerks to customers and send them to other stores because theyre too lazy, uninformed, or whatever, to accomodate them.

Like this is 100% a case study on what exactly not to do in sales......