Orbitel Communications — Attraction in Maricopa

So below you will find the email I sent to our Mayors office! Let's see if we get any kind of help!! We deserve better in Maricopa!! Hello, I am reaching out on behalf of myself and all of the upset citizens of Maricopa!! Something needs to be done about the internet services offered here in Maricopa and about the Orbitel company that is running like a monopoly here!! Please go on Google and look at all the negative reviews all stating the same things, horrible customer service, bad prices and service options, hidden and additional fees not mention to the customer and the fact that we are all forced to use them and be treated however they choose to treat us due to the fact that they know we have no other options! There are over 200 reviews mostly which are 1 star and that is because you have to give a start. I do not think this many people are lying about what is going on with this company. I have only been with Orbitel a week and I have had the run around by 6 people and 2 technicians already, my internet has been horrible and my installation was bad. I am now being told I have to upgrade my system and my megs to get the internet I need yet this was not mentioned conveniently to me from the beginning. They said my house is to big for what I had instaled, well again then why did they install something from the beginning they knew would not work properly! Then they sent a technician out here only to tell me about the upgrade and that without it my internet would continue to not work, so basically I am paying $60 a month for nothing. On top of that now they say the new system requires an upgrade to 100 megs and a new installation fee!! Keep in mind they just installed the last system a week ago and charged me for that! Now they want to charge me again because of there errors!! They have also told me my bill would go up to $86 a month and gave me no other options. When I complained to them that this was there fault and my services and help have been horrible for a week they did nothing just kept making excuses and were very rude. I asked to speak to a manager and was sent to voice-mail and have still not received a call back! This is ridiculous and absurd!! The people of Maricopa deserve better then this!! Especially during these times when we all have children at home trying to do online school and many parents having to work from home!! Our situations are hard enough as it is we don't need this added stress of poor service and harassment and being taken advantage of!! Many people cant afford food right now let alone an over priced internet bill with a company that doesn't even provide good internet. We are all stuck though because we don't have the power to do much and the company knows it and does not care about our needs! So I am hoping that the Mayor of our city will!! Please help us do something to make this situation right and help out all of the families struggling with this issue! We need a better internet company! Please allow other company's to come into our town or at least put Orbitel in there...

We need to get together a class action lawsuit to get out of paying for poor service and poor product that we are paying into our HOA. Tried calling the orbitel office all day (5/25) and no answer. Tech Support is the only number that will answer and they can't do anything about it either.

The cable and internet service is terrible and feels like from the early 90s. The equipment is very outdated, they change their website and the buffoons there failed to get the accounts and passwords reconnected. They can't even get the account number right. Sucks that we have to pay for basic cable through our HOA and get crappy service. Been like this for years. I've emailed them let's see if I get a response. pffft. Getting ready to cut the cord (oh wait I can't because it's billed into our HOA). If I can get good internet out here. Century link doesn't seem to be much better.

UPDATE: Not getting better. Tried calling them for over an hour and no answer. Even called the Sun Lakes location. NOTHING. Frustrating that we are all suffering because of the awful deal the home builders made with these jokers. They're just collecting our money without providing any service. Here is their mission statement. FAIL!!!!

Orbitel Mission Statement: Orbitel Communications strives to improve the quality of life for its customers by delivering entertainment and communications services across a reliable, fully integrated network supported by a team committed to achieving customer loyalty.

Orbitel Values: Orbitel employees pledge to build relationships with their customers honoring these core business values.

Affordability I will make Orbitel’s products and services the best value to my customers. Accountability I will take responsibility for the actions of myself and members of the Orbitel team. Community I will be engaged in those things that my customers value. Generosity I will put the needs of my customers ahead of mine. Honesty I will never lie or mislead my customers. Integrity I will always do what is right, knowing that is not the same as what is easy. Loyalty I will measure success when I have earned the trusted repeat patronage through a loyal customer relationship. Patience I will not waiver even in the face of insurmountable obstacles. Reliability I will deliver the promises made to my customers without fail. Time I will always value a customer's time, not their money. Trust I will earn the respect of my customers through the consistent delivery of these values.

They failed on every one. If we get enough people to complain on the BBB we may get something done. I filed...

Cliffsnotes: Bad service the whole way through, and bad price. I'm only rating this 2 stars instead of 1 because cable companies in general have let me down, so this is a comparative score. More details:

1. It was a nightmare to sign up for service. We were moving from California, and discovered that Maricopa only has 2 internet providers. CenturyLink wasn't accepting new internet customers in Maricopa, so we were forced to go with Orbitel. They needed us to send photos of our drivers licenses and lease agreement. For flipping internet coverage. Apparently, some tenants of this property had left an unpaid final bill 5 years before we moved in, so they "needed" to verify that we were different people, because their system blacklisted the property for all time. There was even multiple tenants that had been good customers in the intervening 5 years, but speaking sense to the sales lady did no good, because her hands were tied, with no ability for her or a manager to override. We mostly cared because everything was taking forever in the signup process, and it ended up taking 5 weeks to finally get internet. We ended up without internet for our first week, despite starting the process a full month before moving in.
2. The very cheapest offering for internet is $100. I see other comments on here talking about how Orbitel offers affordable options, but $100 per month is, by far, the most expensive internet that I've ever paid for.
3. The internet cycles every night just after midnight. So if you're trying to watch a movie or play a game late at night, you have to keep that in mind, because the internet will go out for about 3-5 minutes. The internet will also cycle at random times of the day, about once every week or two.
4. We finally got CenturyLink for internet (we got lucky), and cancelling Orbitel hasn't been straightforward. Apparently, the only options are calling or going down to a store. There are no email or online ways to cancel service, even though you can use email to sign up for service.
5. Some final notes: They're website is unintuitive to use as a customer, which is concerning for an internet company. They're phone support is decent, and when you talk to a person, they're as helpful as they can be. So not everything is terrible. Final conclusion: If you only need internet, and if you can, go with...