Pediatric Dentistry of Matthews — Attraction in Matthews

Where to even begin? From the very first visit, this doctor showed an appalling lack of bedside manner. She spoke to my four-year-old daughter as if she were an adult woman and even told her she was “acting crazy.” At our most recent appointment, when my child innocently said, “I’m going to tell your mommy,” the doctor’s shocking response was, “Well, my mother is dead she’s in heaven .” What kind of professional thinks it’s appropriate to say that to a child? Instead of providing comfort, she repeatedly told my daughter to “be quiet” “ “ you are making this so difficult “ and claimed that my child was making her stressed. Let’s be clear, this is a PEDIATRIC dentist. Managing anxious, fearful children is part of the job. My daughter may not be the easiest patient, but at her regular dentist she behaves perfectly fine and the Doctor respects her BOUNDARIES. The difference is simple: proper bedside manner and compassion.My daughter left this office visibly shaken and afraid. No child should walk out of a pediatric dentist traumatized. And yet, instead of stopping treatment and referring us to a specialist , the responsible choice they continued, disregarding my child’s well being and escalating the situation. Not once did the doctor show compassion or take accountability which is not surprising as she has always had this attitude even years ago. To make matters worse, even after my child left the room, the doctor and assistants continued to speak negatively about her in front of me. How is that professional?This is especially alarming coming from an office that advertises itself as “dedicated to caring for kids in the best, gentle, kind, and fun environment.” That could not be further from the truth. Their behavior was harsh, dismissive, and damaging and the complete opposite of what pediatric care should be.If this is how they handle a routine visit with a four year old, I truly fear for how they treat other children. Parents deserve to know the reality before trusting this office. If you value your child’s emotional and mental well-being, I strongly urge you to reconsider bringing them here. ( oh also telling a child that their teeth were ugly before and that they should be thankful you made them “ pretty “ that’s...

I was really hesitant about the hour drive to the dentist office, we have been to several and none of them wanted to touch my son's teeth until we got a phone call from Matthews. And I'm so very grateful for that phone call. When we got there they made us feel really welcome and the staff was really inviting, my son who is 15 and has autism well let's just say that I just knew he was not going to let the assistant look in his mouth and he didn't. She tried her very best to make the best of the situation by being real upbeat about things and she knew his nerves were all over the place. So she let my son FaceTime his teacher from school so she could share him on and do shout outs if you were to lay down and let the Mary look in his mouth. We all try so hard to get him to lay down but after about 30 minutes he just wasn't having it let who is the dental assistant was very caring and very upbeat she made us all laugh. She even let his teacher FaceTime my son because she knew that his nerves were all over the place cuz he wouldn't let Mary look at his teeth. But then Dr Jeff walked in and I just knew by his demeanor that my son was going to have a good visit for once Dr Jeff was very patient & understanding and was very calm and relaxed about the situation, it didn't take him very long to get my son to lay down on the table so Dr Jeff can look at his teeth he suggested that I lay down with him on the table and my son finally gave in an opened his mouth really wide for Dr Jeff so he can examine his teeth which didn't take but about 3 minutes at the most. Dr Jeff explained everything that needed to be done that he could see just by looking at his teeth what they would look like about how long it would take and so on I felt so very comfortable with him knowing that he was going to be the one to make my sons smile brighter. My son has to be sedated but I feel very comfortable with Dr Jeff doing this procedure and I would recommend anyone even if it's an hour drive or 2-hour drive, give this man and his staff a try I promise you you won't regret it I'm so very thankful for him they need to make more dentist like this man thank you so much Dr...

I can say this is the best dentist to take your kids to, this dentist was the dentist i grew up going to, i now bring my kids to them my trust in them is 100% and so satisfied. I am so comfortable knowing my kids will be taken care of, the doctors will be honest and give feed back as well as answer any questions. Calling and making an Appointment is so easy to set up. The front desk always greets you with warm friendly smiles and small talk. The waiting room is peaceful, colorful and has an amazing fish tank for the kids to stare at while waiting. When you are called back for your child’s Appointment you walk into a very clean office, the ladies who do the cleanings make every child feel safe and welcomed, they go above and beyond to make sure your child is comfortable. The cleaning of the teeth goes by and the doctor comes to see you. We currently see Jeff Manoco and he always ask me if I have any concerns about their teeth, goes over my questions, talks to my kids in a super kind manner, and answers all of their questions if they have any questions themselves. He will go over the treatment plan or anything to keep an eye on for future visits. When we leave the kids get tokens for little toys in their gum ball machine, this is always a highlight of our visit and so cool to see what each person gets.

Thank you for always carrying for my kids and making sure they have the best future with...