Micro Center — Attraction in Mayfield Heights

The stuff they sell is great, but the staff needs trained in common courtesy and basic customer relations. I have a lot of tattoos and I’m handicapped so I walk with a limp. I went after work with my wife and we remodel houses so we were pretty dirty.

Before I was asked if I could be helped I had staff laughing at me as I walked into the store. To dodge the nonsense I head straight back to the pc stuff and was stopped by a gentleman asking if I needed help. “Sure I need a NVMe.” He points me in the right direction and another guy takes over.

This guy asked what I’m looking for, size and brand. I told him “Samsung 990 or Samsung 9100. But I’m interested in Gen 5.” He points to a wire rack on the side of the huge display case and tries to hand me the box. I asked if it was Gen 5. “No, Gen 5 is over there in that case but they usually tend to be pretty expensive this is the one for $79.99”

I never told him I had a price range or anything. All I told him was Gen 5 Samsung 990 or 9100. Why was that so hard? Why did he try to give me something other than what I’m asking for? And then specifically mentioning the price as to why he didn’t get me the gen 5 storage like I asked. I pulled out my phone and opened the ad listing. He pointed to it in the Gen 5 case. Okay yes I want that one. So he takes it out and locks it in an anti theft box. Maybe protocol? Felt like I was being profiled the entire time.

Anyways he handed the ssd over to my wife and never said another word. Didn’t ask if I needed help finding anything else. Just handed it over and he was over helping us. I went to go look for the AIO cpu coolers but I almost fell down due to my handicap. I had people following me around and staring at me. I could hear them making comments. But nobody asked if I needed any help. Everything is locked behind a case in the store. Why did your staff just decide to blow me off halfway through the sale?

I couldn’t find the AIOs and I’m sore from working. I’m already tripping around the store, pc cases are right here. I want to put together a home media server with an old am4 build. Need a ssd AIO and a case. They stopped helping me after the ssd but apparently dude figured I didn’t have the money to afford a gen 5 ssd anyways. That’s probably why they decided to stop helping me altogether.

I walk to the front of the store and I’m waiting in line to pay and I can hear the staff talking about me. How I came in and asked for a gen 5 NVMe so maybe I actually know what I’m looking for. But I’m already in line. Why didn’t anybody ask me? Staff is talking about me in earshot but nobody asked me what I needed the ssd for so they could better help me. Nobody asked if I needed anything else. They just stared at me and laughed as I walked by.

Piss poor customer service. I spent $142. Not $79.99 like the salesman insisted. I just got paid $700 right before I walked into the store. They didn’t bother helping me and lost the sales. I’ll just stick with Newegg. It wasn’t worth the hour drive to be treated like I shouldn’t be there.

This was my second visit to micro center so I was excited to get the parts I’ve been wanting. The first time I went to micro center I bought ram, a cpu cooler, and a psu. Nobody put my stuff in anti theft boxes. Nobody acted like I couldn’t afford the parts I was asking for. I was treated with courtesy and respect. Not this time. I couldn’t wait to get out of the store.

If you want to make fun of handicapped customers, wait until they leave the store. I almost didn’t purchase the ssd because I could hear them talking about me while I stood in line waiting to pay. It was egregious to say the least. 2 stars because the stuff in the store is cool. 1 star for the staff.

👎 do better...

I've visited this store several times over the years and have had a mixture of good and bad experiences, however after purchasing my third build I will not be returning to this store anymore. The management is absolutely unprofessional and downright rude.

During my latest visit it took almost an hour just to find an associate who wasn't running around in the back of the store which was not particularly busy. After finally finding someone and getting a cart to collect the parts, I went to the checkout where I had to watch what they were scanning because at some point between grabbing the CPU, GPU and monitor and taking them to the front, the sales associate stuck a barcode for a warranty that I expressly denied (~$150-250/ea), an absolutely underhanded tactic that I've seen a few times when visiting. This alone isn't enough to necessarily prompt me to give such a bad review since it can be and was removed easily enough, but it leaves a bad impression when you have to watch for this type of behavior.

Shortly after this experience, I had to return a defective part which took a while because a floor manager has to come over, which is understandable and not really an issue on its own. However, I attempted to purchase a gift card after this, and was told by the manager that you cannot purchase it with a Microcenter credit card, despite no notice of that anywhere on the signage for the offer. Not trusting the floor manager, I ask if he could double check, so he called his store manager out who was absolutely beyond rude during our interaction. He explained that it was a "wells fargo policy" not to allow this -- I've contacted wells fargo who confirmed they are not in the business of dictating what products can or cannot be purchased.

I ask the manager to demonstrate that the purchase would not be permitted by the bank, so he started to input a charge for $0.01, ensuring me that the card would be rejected, however stopped just before inserting my card and ask for a form of ID (which I have never seen them do, but is well within their right to do). I provided my ID, and he stopped again to ask for a SECOND form of ID which I have never heard of, and no credit card provider expects unless there is a high level of suspicion. I provided that, to which he seemed to get upset that I had a second form of ID and continued to process the transaction, which went through so I ask him to explain why he was continuing to deny the original transaction. He had no explanation other than he was not going to do it.

TL:DR, The primary appeal to brick and mortar stores is customer service, and the ability to see or experience the products before you purchase, however Microcenter has consistently failed at both of these, and with MUCH friendlier, cheaper, reliable, and trustworthy options such as Amazon, Newegg, Best Buy, etc... there is almost no reason to visit a rude, unfriendly,...

Buyer Beware: My Experience with Micro Center warranty deception !! On May 3, 2025, I purchased an HP Pro Mini 400 G9 desktop computer from Microcenter, expecting a brand-new device with a standard one-year warranty. Initially, the setup went smoothly, and I configured the system to my preferences. I installed the HP Support Assistant, which listed my new device alongside other HP products I own. However, a concerning issue soon surfaced. The warranty information for my "new" device showed a start date of October 1, 2024, and an end date of September 30, 2025—a one-year warranty that began seven months before my purchase. Given that I bought the unit on May 3, 2025, the warranty should have started on that date and ended on May 2, 2026. This discrepancy raised red flags: was I sold a refurbished unit misrepresented as new? Had it been purchased and returned prior to my transaction? Seeking answers, I contacted Microcenter using the number (440-449-7000) provided on the business card given to me at checkout by the front-end supervisor, Michael Mylet, who had assured me, "If you need anything, contact us." To my surprise, the number connected to a call center in Hilliard, Ohio, not the store itself. The call center representative could not transfer me directly to the store but offered to take a message. I was told Michael was unavailable, and they would have him call me back. After several days of phone tag and missed calls, I grew frustrated as no meaningful resolution was provided. On May 7, 2025, I reached out to HP Support, which opened a warranty dispute case (Ticket #5142608143). They requested a photo of the unit’s serial number and a purchase invoice to validate the warranty. I promptly sent a scanned copy of my receipt, which included the serial number but listed the product as "HP ET G9 Mini." The following day, HP Support informed me that the receipt was unacceptable because it lacked an invoice with the correct serial number documentation. I contacted Microcenter’s call center again, firmly requesting an invoice that included the serial number. A representative, Jacob J., provided a reprinted sales receipt on 8.5 x 11 paper, which I forwarded to HP. However, this invoice also described the product as "HP ET G9 Mini," while the unit itself was labeled as an "HP Pro Mini 400 G9." HP’s warranty team rejected the documentation due to this product description mismatch, instructing me to resubmit an invoice with the correct description. This ongoing ordeal has left me questioning the transparency of the purchase process and the accuracy of the warranty provided by MICROCENTER. I urge other buyers to carefully verify warranty details and product descriptions when purchasing electronics from MICROCENTER to avoid similar frustrations. This issue has not been resolved as of...