Comfort Inn Mayfield Heights Cleveland East — Hotel in Mayfield Heights

Never Ever Again! Terrible! We stayed based off other reviews from people who also traveled out of state to the Cleveland clinic. We had 9 hours of 3 flights to get here exhausted at check in and the next day 7 hours at the Cleveland Clinic ,We changed rooms 2x and the second room we realized bed was not changed. First night, I had to sleep in an unclean bed! No house keeping available. Staff offered sheets and only 2 pillow cases, and they never launder the mattress covers! Which are not waterproof! I had a cracked rib it was hard to even breathe. But they said they would change the unclean bed. Person showed up and said “sorry I don’t get paid to change the bed.” Housekeeping is gone. Locked out of room 2x had to get the cards rekeyed. No usb outlets in room. Had to walk to buy ports. Also bathtub had pubic hair and human hair and dirt. Had to clean with my Lysol wipes I brought with me. There was feces on the bathroom wall. Carpets are filthy. My socks were black in minutes! Don’t use the in room coffee maker! Full of dust and grime! The smoking area is right in front of the doors so you’re walking through a cloud of smoke and then you smell like smoke. The room smelled like smoke. I was chastised for asking for 2 bottles of water it’s not free! Do yourself a favor and don’t eat the included breakfast. The manager apparently left early Wednesday (day we checked in was Wednesday April 24th.) and would not be back until Monday. So know assistant Manager and no resolution. Apparently no one can get in touch with the owner either as this is a franchise. They charged me 2 x for my stay on 2 cards! When I pointed it out it was an argument and again no resolution! Never Again! Calling corporate! I expect a full refund! No one should have to deal with a terrible Hotel stay when traveling for Medical appointments from out of state! Let alone an unclean room with musty odor and cigarette smoke smell! Terrible! Update, I have still not been contacted by Tiffany the manager. It is now Mon. April 29th Total disregard of accountability. Find a better hotel. This seems to be a motel for longer stays of weeks and months. Do not stay here! 0 stars if I could. UPDATE- Tiffany the manager called and made everything right, we will definitely consider staying here again with her assistance and the accommodations she is willing to offer to make our next stay the best. She addressed all our concerns, with the utmost care....

There are worse hotels out there, but this one is certainly on the low end.

Initially Clean

Because the room was clean when we arrived, we were okay to stay. BUT... I would NEVER go back to this hotel again for the reasons listed below.

Cramped and Small

We had a room with two queen beds. The room was so small that the extra chair and ottoman were crammed against the wall by the side of one bed. You couldn't move them. The closet would not hold the hangers straight; they had to stay angled. This rendered it pretty much useless. There were only a few small drawers and no larger storage space to put your things. The shower/tub were cramped. We had four people, and were on top of each other the whole time. That would have been annoying but not too bad except the service and attitude of the staff were deplorable!

Horrible, Awful Service

The first day we were there was a Saturday. The sign said breakfast from 7 to 10. We arrived at 9:45. The girl was already cleaning up and putting things away. We were not the only people who arrived at that times expecting breakfast. I had to approach her several times literally to ask for a spoon, a bowl, milk, etc. She was rude. I had the last of the waffle batter cooking for a small waffle (didn't have a plate, though), and she unplugged the waffle iron with about one minute left to go.

The next couple of days we made sure to arrive very early. But then, the dining area was so cram packed with people--all sitting on a long, long high table--that we couldn't find a place to eat. The last day we were there, again, we made the mistake of arriving 15 minutes before it was supposed to close. A different server was cleaning up long before 10:00 arrived. We were not the last people to arrive and be denied a hot breakfast.

The room cleaning was pitiful. The first day our room was not cleaned. We came back at the end of the day to wet towels still on the floor, unmade beds, and overflowing garbage cans. We made sure to make a point of asking for service the remaining three days. However, they didn't clean. I had spilled a bit of chocolate on my sheets, and came back to the same sheets on the bed. The floors were never vacuumed on any of the days, and the sinks were not cleaned and the small toiletries were not replaced.

Very disappointed in this Comfort Inn, especially since the once we had just visited in New York on the first part of our trip was...

Never Ever Again! Terrible! We stayed based off other reviews from people who also traveled out of state to the Cleveland clinic. We had 9 hours of 3 flights to get here exhausted at check in and the next day 7 hours at the Cleveland Clinic ,We changed rooms 2x and the second room we realized bed was not changed. First night, I had to sleep in an unclean bed! No house keeping available. Staff offered sheets and only 2 pillow cases, and they never launder the mattress covers! Which are not waterproof! I had a cracked rib it was hard to even breathe. But they said they would change the unclean bed. Person showed up and said “sorry I don’t get paid to change the bed.” Housekeeping is gone. Locked out of room 2x had to get the cards rekeyed. No usb outlets in room. Had to walk to buy ports. Also bathtub had pubic hair and human hair and dirt. Had to clean with my Lysol wipes I brought with me. There was feces on the bathroom wall. Carpets are filthy. My socks were black in minutes! Don’t use the in room coffee maker! Full of dust and grime! The smoking area is right in front of the doors so you’re walking through a cloud of smoke and then you smell like smoke. The room smelled like smoke. I was chastised for asking for 2 bottles of water it’s not free! Do yourself a favor and don’t eat the included breakfast. The manager apparently left early Wednesday (day we checked in was Wednesday April 24th.) and would not be back until Monday. So know assistant Manager and no resolution. Apparently no one can get in touch with the owner either as this is a franchise. They charged me 2 x for my stay on 2 cards! When I pointed it out it was an argument and again no resolution! Never Again! Calling corporate! I expect a full refund! No one should have to deal with a terrible Hotel stay when traveling for Medical appointments from out of state! Let alone an unclean room with musty odor and cigarette smoke smell! Terrible! *Update, I have still not been contacted by Tiffany the manager. It is now Mon. April 29th Total disregard of accountability. Find a better hotel. This seems to be a motel for longer stays of weeks and months. Do...