Connecting Point — Attraction in Medford

When my husband and I moved to Medford in 2007, we soon discovered Connecting Point as the place where we could get reliable support for our existing computer which we had purchased while living in San Diego. Your knowledgeable sales staff provided valuable advice to us when purchasing both hardware and software.. As officers of a non-profit foundation we rely heavily on the expertise of your staff to keep us up and running. As we are now in our seventies, keeping up with technology is an ongoing challenge. Ben Turk originally inspired our confidence in Connecting Point's service department, and kept our old desktop functioning to the limits of it's capacity.

Through the years we've purchased several printers, a computer for our grand daughter, an ipad and various peripherals from Connecting Point. A couple of weeks ago, just as we were working on year end reports for the foundation, our faithful eight-year-old PC desktop, (still running XP) stopped working. Why do computers always crash at the worst possible time? Of course we immediately issued an SOS to Connecting Point.

Ryan Maudlin was sent out to help us. He soon determined the old desktop could not be saved. Microsoft no longer supports XP meaning we finally had to purchase a new desktop and learn a new operating system. The good news was that all the data from the hard disk could be transferred to a new computer. Ryan has explained possible options to us and advised us spend some time looking at new computers and talking with sales staff. Scott Farmer graciously showed us the models on the floor and answered thoughtfully answered our questions. Ryan had advised us that Microsoft 7 might be the most practical option for us as it's most like what we have been using. Scott didn't try to sell us the most expensive computer, but asked questions about how we would use the computer. He genuinely listened as we explained our needs and insecurities about learning to operate a new computer for both business and personal tasks. We made our decision about the desktop that will best serve our present needs.

Today Ryan Mauldin returned to our home office with the computer we had selected. True to his word, everything on the old desktop had been transferred to this new computer I'm using to write this evaluation. He spent two hours installing the computer, connecting our existing printers and making sure it all worked with our internet service. He then demonstrated how everything worked and patiently answered our many questions. He left us with the security of knowing we can get assistance anytime we need it by calling Connecting Point Service. We know from years of experience that when Connecting Point says they will be there to help us, they will be. Sometimes acquaintances tell about their nightmarish experiences with electronics they purchased online or from "big box" stores. Promised support evaporated immediately after the sale was completed. These are the reasons my husband and I rely on Connecting Point. At the end of the day, we know purchased the best equipment available within our budget and will sleep soundly knowing the knowledge and support we need with always be...

I am officially boycotting this business. I have spent hundreds of dollars here for no reason. I came in about a software issue one time, had the receipt for my product and asked if it was needed to which they said “not necessary” but that there would be a diagnostic fee of $30. Couple weeks later when I returned they informed me no progress was made because they needed the receipt. To top it off when I furnished the receipt at that point they promptly informed me that nothing could be done because the purchase wasn’t made directly from Apple. That is literally why I asked if they needed the receipt weeks earlier and before paying them for nothing ultimately. Gets better though, like a fool we returned to the establishment months later (because they monopolize the apple market for 150 miles any direction) to have our NEW MacBook Pro looked at regarding a possible recall on the hard drive that we purchased from THEM only a year prior. Within just a few days we receive a call saying the Mother Board is toast and it would be $550 roughly to fix. When I asked how this could have happened or if there was any evidence as to what caused the problem he said he had no idea and there was nothing more he could tell me. A completely unexplainable $500 dollar repair on a product originally purchased in the same room. I don’t like to talk s* and I’m a reasonably understanding and tolerant person, I’m aware that sometimes you win and sometimes you lose, but I also know there’s plenty of people that will take you for all you have. CONNECTING POINT = CROOKS I’ll pass the word to the Better Business Bureau

P.S.- After my original post I decided to do some due diligence here and noticed a lot of the good reviews are perfect “5/5 They’re AMAZING” and yet have no profile pictures. Not to mention each one is the ONLY review ever written by the account in most of the instances. No room to talk here, having no notable review history or picture up either. Still, might be something worth keeping in mind. 🧐

Last little bit- It seems that I cannot get a second opinion from Apple themselves since now my MacBook Pro is registered in their system as having been “Looked at” by this retailer and deemed as whatever they labeled it as. I let this business have the final say on something crucial in life and they have really worked me. I go to SOU and now have NO IDEA what I’m going to do this upcoming school year, especially with it being my Senior year. Apologies for the slight rant at the end there. On that...

Amazing!!! So, my Macbook Pro died unexpectedly on a Saturday evening while I was using it for work... I was devastated... I had heard lots of adds for them being Certified Apple Resellers and thought, this is probably where I need to go (even though I'm in GP).. So, I was there first thing on Sunday when they opened (Super Grateful for their abbreviated hours on Sunday, or I wouldn't have been able to get there until the following Wednesday..) They did the intake, and said they usually had about a 72 hour turn around on diagnostics.... They beat that tremendously and had me info Monday morning... I weighed my options and decided it was time to upgrade since the price difference wasn't bad... Best news, they had a great selection on hand of expanded Macbook Pro's.. not just the most basic or stock options, which I kinda expected... The next question, Do I want them to transfer the data from my old mac to my new one?? I was unsure if it would be worth the price as I had no idea exactly how the info would transfer... Well, it was DEFINITELY worth it... Literally turned it on and it was identical to my previous mac.. I mean, it was like I had just opened my mac up and nothing had changed... Even my Safari was open with my same tabs, logged in to my accounts... I didn't miss a step.. So worth it! Overall a great experience! Knowledgeable staff who was very professional, helpful, friendly and not overly pushy or anything... worlds above going to any box store.. Prices were the same as the Apple.com, and since most built up Macs have longer wait times, this was definitely the way to go since they had a great selection! I've said a lot but feel like I can't say enough.. I use this for work, and I'm so happy to have resolved this so quickly.. Thank...