Walgreens — Attraction in Mercer Island

I had a minor surgery this morning 2/17/22 and my doctor prescribed me a follow up medication I'm supposed to take three times over the course of the next day. My prescription went to my usual pharmacy at Costco, but Costco was out of stock. So my doctor sent in a new prescription to this particular Walgreens instead. Fortunately by the time I drove over Walgreens had received the new prescription from my doctor and had the medication in stock. However they refused to fill my prescription. The woman working at the pharmacy counter wanted me to first go back to the Costco pharmacy in Seattle (which was now closed for the evening) and tell them to cancel filling my prescription and then drive back to Mercer Island to fill it at Walgreens and only then she'd sell my medication to me. For reference, this was not a pain medication or any sort of controlled opioid. I was just baffled that they would withhold a time sensitive medication from an adult who had just come out of surgery a few hours before, especially when a new prescription was sent directly to them from a doctor's office. For what reason? To theoretically make sure an unaffiliated pharmacy who already told a patient they couldn't fill their prescription because they're out of stock, doesn't spontaneously find more in stock and fills the prescription in the hopes the patient comes back by random chance after being sent elsewhere? It makes absolutely no sense. I have serious doubts about the competency and rational decision making abilities of the employees at this...

I have been putting off reviewing this pharmacy for a couple of years now but I've finally had it. Unless I go first thing in the morning, there is always a wait - I've waited as long as 45 minutes just to get to the window. My elderly parents moved here in April and I took them here to get vaccinations. We had appointments but we were there for an hour and a half! Today I made three trips there to pick up 2 prescriptions that my doctor sent three days ago. The first time, I waited 20 minutes and got to the window only to be notified that they still haven't filled my prescriptions. The second time, they had one ready but they said my doctor didn't request the second medication. So I went home and called my doctor, who sent me a screenshot of the order he sent. Walgreens found the prescription in their system after I showed them the screenshot, but after waiting for an additional 45 minutes they tell me there is a glitch in their system and they cannot process it. After another 15 minutes they figured it out! This was beyond frustrating. There were 10 people in line behind me. Last week I went in for a vaccination and after waiting 30 minutes after my appointment time, I asked how much longer I would wait to be seen. The person in the pharmacy put three fingers to his forehead and looked down, as though my question had given him a headache. Then he shouted, “It will be soon, be patient!” I previously asked my doctor to switch pharmacies but that didn't happen. I will double down on...

I was told that if you use express pickup you can pay for your prescriptions and pick them up at the express window without waiting in the long lines. I ordered my prescriptions online through Express pickup, paid for them and then went to pick them up. I went directly to the express window and waited for about 10 minutes while they waited on five people waiting in line. I finally asked the pharmacist why I was not being waited on at the express window he said both windows were the same. Finally after a couple more minutes the pharmacist at the window came to help me I asked her if the express line was supposed to be fast because I didn't have to wait in the long line and she affirmed that it was. Apparently the other pharmacist didn't know this. I had paid for my prescriptions online via express pickup. I told the gal that I had already paid for my prescriptions online and showed her the code that allowed me to pick them up. She didn't seem to know what it was and conferred with another pharmacist. It looked like she was ringing up the prescriptions again and I told her again that they were paid for and that I had the code to pick them up. By the time I got them I was so frustrated I just left and when I got home I had been charged again. Now I have to deal with trying to get a refund. I would rate this Pharmacy a zero if I could. Now I need to find...